What are the responsibilities and job description for the Administrative Assistant- Adult Outpatient position at Encompass Community Services?
Summary:
Under direction of the Manager, this is an administrative position that shares reception duties such as scheduling appointments, giving information to callers, taking client payments, providing file documentation (paper and electronic), processing daily revenue deposits, and otherwise performing clerical work and administrative and business tasks. This position is primarily responsible for administrative duties of the Links2Health (L2H) and Adult Outpatient Drug Medi-Cal programs. This position may be assigned to either the Santa Cruz and/or Watsonville outpatient clinics.
Responsibilities:
- Front desk and reception duties as directed i.e. greet clients, answer phones, and assist clients with needs in a trauma-informed, culturally humble manner.
- Invoicing/processing payments and revenue deposits
- Generate and analyze program data
- Provide Medical/Medicare information to clients and verify eligibility
- Support with outreach efforts
- Assist with planning and coordinating meetings, trainings and events
- Data entry for Avatar or other electronic portals
- Monitor billing submitted, ensure that payment has been received for services billed
- Monitor client files, ensure that timelines are adhered to
- Adherence to and support of Encompass personnel, facility and expense policies
- Provide administrative and clerical support for the Links2Health Program
- Occupy front reception desk and duties, provide support for multi-line phones, order supplies as needed, process purchase vouchers
- Purchasing supplies as directed
- Other duties as assigned
Qualifications:
- High School Diploma or GED required
- 3 years of related administrative or clerical work experience
- Experience working in an administrative or clerical capacity in a healthcare setting
- Experience with collaborative and trauma informed communication styles when serving clients in a healthcare or treatment setting
- Proficient computer skills and history of timely completion of work related tasks
- Bilingual in Spanish highly preferred (stipend for bilingual ability is $0.75/$1.00)
- Good oral and written communication skills with colleagues and clients
- Effective organizational and time management skills
- Effective prioritization of daily work tasks
- Effective experience problem solving and using critical thinking
Wages & Benefits:
We prioritize the well-being of our team as much as the community we serve. Our comprehensive health benefits reflect this commitment. We offer full-time employees medical and dental insurance plan that ensures peace of mind for themselves and their families. We go beyond traditional care by also offering our employees acupuncture and chiropractic, embracing a holistic approach to health that aligns with our values of care and compassion.
Our team’s future matters just as much as the present. That’s why we offer a 403(b) retirement plan, providing a foundation for a secure retirement. We also recognize the need for work-life balance, so Encompass offers a competitive package of 17 vacation days, 12 sick days, and 14 additional paid holidays. These benefits are thoughtfully pro-rated for part-time positions, affirming our commitment to fairness and flexibility.
About Us:
At Encompass Community Services we provide our community with a wide range of services related to family & social well-being, early childhood education, behavioral health, housing and more. Every day through these services we work to make health, education and housing more equitable for all people in Santa Cruz County. For more than 50 years our work has touched generations by helping people have access to education, rebuild relationships, restore their health and regain dignity.
