Order Processing Clerk

Job Overview

Responsible for processing sales orders for customers in timely and accurate manner.

Following up on holds and pending charges by email and phone.

Manage customer database by updating accurate information.

Responsibilities and duties

· Process machine orders for customers.

· Assist customers who contact us via phone, email or in person.

· Sorting through faxes, printing online and email orders.

· Handle cancellations, name changes, address changes.

· Following up return products.

· Following up commission / shipment hold orders.

· Following up Unpaid orders.

· Communicate with Japan to resolve registration issues.

· Assist customer with Regional changes.

· Assist customer with address changes and name changes.

· Reporting issues about GWS on Redmine.

· Reporting issues about SAP to NTT Data and IT.

· Assist Accounting Department for any payment questions.

Qualification

· Some college

· Over 1 year experience in managing data and taking orders over the phone

· Monday – Saturday with a weekday off (must be flexible to work on weekends)