Enagic Credit System Analyst

Job Overview:

Responsible for collecting payments for orders from customers in a timely and accurate manner.

Following up on holds and pending charges by email and phone.

Manage customer database by updating accurate information.

Responsibilities and duties:

• Customer Service Management: Supervise and enhance the management of customer service operations, including calls, emails, and chat, ensuring that our team delivers high-quality support and meets customer expectations.
• Payment Update System: Take charge of the payment update system, ensuring accurate and timely processing of payments, and addressing any issues that may arise with efficiency and professionalism.
• Manage and respond to customer emails professionally and promptly.
• Make and send email for monthly payment decline notification for machine and Ukon.
• Prepare and manage outbound call lists.
• Process and deposit check payments into QuickBooks (QB) and Enagic Systems (ES).
• Handle inbound customer calls and make outbound calls.

Qualifications: 

People Management Skills

• Ability to motivate and guide team members.
• Willingness to support and help others.

Communication Skills

• Effective verbal and written communication for clear information dissemination and expectation setting.

• Proficiency in identifying issues and developing quick, effective solutions.

Time Management and Prioritization

• Capability to manage time efficiently and prioritize tasks to oversee operations and projects.

Interpersonal Skills

• Skill in building relationships within the team and resolving conflicts effectively.