What are the responsibilities and job description for the Enagic Credit System Analyst position at Enagic USA?
Job Overview:
Responsible for collecting payments for orders from customers in a timely and accurate manner.
Following up on holds and pending charges by email and phone.
Manage customer database by updating accurate information.
Hours: 9am-6pm M-F
** On-site position **
Responsibilities and duties:
- Customer Service Management: Supervise and enhance the management of customer service operations, including calls, emails, and chat, ensuring that our team delivers high-quality support and meets customer expectations.
- Payment Update System: Take charge of the payment update system, ensuring accurate and timely processing of payments, and addressing any issues that may arise with efficiency and professionalism.
- Manage and respond to customer emails professionally and promptly.
- Make and send email for monthly payment decline notification for machine and Ukon.
- Prepare and manage outbound call lists.
- Process and deposit check payments into QuickBooks (QB) and Enagic Systems (ES).
- Handle inbound customer calls and make outbound calls.
Qualifications:
People Management Skills
- Ability to motivate and guide team members.
- Willingness to support and help others.
Communication Skills
- Effective verbal and written communication for clear information dissemination and expectation setting.
Problem-Solving Abilities
- Proficiency in identifying issues and developing quick, effective solutions.
Time Management and Prioritization
- Capability to manage time efficiently and prioritize tasks to oversee operations and projects.
Interpersonal Skills
- Skill in building relationships within the team and resolving conflicts effectively.