Training Manager

·         Develop and implement a practical end-to-end learning content strategy from scope to delivery with measurable impact assessments

·         Ensure learning materials constantly align with business objectives, and are updated to remain relevant and accurate

·         Coordinate and conduct onboarding training for new staff and franchisee teams

·         Maintain a high standard of brand-aligned visual representation in all content

·         Develop programmes that incorporate overall business objectives through engaging training material, modules, assessments, SOPs and learning resources

·         Integrate blended learning solutions that drive engagement and measurable performance results

·         Facilitate training in collaboration with Marketing, Operations, Franchisees, CRM, Clinical Teams and subject matter experts

·         Manage and continuously improve the company’s Learning Management System (LMS)

·         Monitor Learner engagement, assessments, completion rates and training compliance.

·         Ensure training administration and records are accurately and timeously updated, and collate and analyse data to generate insights to inform strategic actions

·         Support the rollout of promotions, campaigns, product launches, operational changes, and new initiatives through effective learning interventions

·         Ensure consistency in customer experience, clinical processes, operational standards, and brand execution across the network

·         Handle multiple cross-functional deadlines and projects effectively

·         Communicate with all stakeholders in a clear and professional manner

·         Maintain accurate training records and competency tracking

·         Support compliance-related learning initiatives, including POPIA, health & safety, ISO requirements, and operational compliance standards

·         Work closely with HR and the Skills Development Facilitator (SDF) to align learning records and reporting where required

·         Partner closely with Operations, HR, Marketing, Clinical teams, Franchisees, and leadership

·         Facilitate workshops, presentations, and learning interventions where required.

·         Lead and project manage the company’s regional frontline learning roadshows held annually across the network, including content planning, stakeholder coordination, venues, logistics, speakers, and learning delivery.

·         Provide guidance and support to managers regarding staff capability and development needs

Requirements

·         Grade 12

·         Bachelor’s or Honour’s degree in a Learning and Development, Education, Human Resource, Retail Operations or related field

·         Minimum 5-7 years’ experience in an adult learning & development or operational training capability development environment

·         Good working knowledge and experience with LMS applications

·         An SDF qualification and experience with CPD accreditation will be an advantage

·         Registered Assessor / Moderator with the W&R SETA advantageous

·         Knowledgeable regarding SAQA, SETA, and NQF regulations

·         Experience in a retail or clinical environment will be an advantage

·         Proficient in the use of AI and Large language models

·         Advanced skills in Excel, analytics dashboards, and digital learning platform administration