What are the responsibilities and job description for the Customer Service Representative - Swing Shifts Available! position at EMS Inc.?
Customer Service Representative – Swing Shifts Available!
At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.
The Position:
Come be a part of an exciting and growing team! Agents will provide excellent service, and assist customers with medical transportation and accommodation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.
Positions start at $18/hr.
Must have schedule availability for 11:30am-8:30pm Tuesday-Saturday (Sunday/Monday off).
You Will Need:
- Above average customer service skills
- Strong written and verbal communication skills when interacting with customers and co-workers
- Friendly and energetic attitude
- Computer knowledge and internet skills
- Ability to navigate between multiple computer screens/tabs
- Quick learner who enjoys using trouble-shooting and problem solving skills
- Ability to work both as an individual and as a team member
Nice to Have:
- High school Diploma or equivalent
- Must be familiar with phone Apps, Internet, Email, and Microsoft Office
- Previous call center experience preferred
- 11:30a-8:30p schedule Tuesday-Saturday required
EMS Offers:
- Paid on-the-job training
- Medical, dental, vision, and life insurance benefits
- Causal dress attire
- Individual work spaces
- Complimentary breakfast on Fridays
- Free parking
- North-West Omaha location
EMS is privately owned and centrally headquartered in Omaha, Nebraska. We provide our clients with accent neutral multi-channel customer care solutions. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.
Salary : $18