What are the responsibilities and job description for the Customer Service Representative position at Sapp Bros., Inc.?
Join Our Team as a Full-Time Petroleum Customer Service Representative!
At Sapp Bros., we're all about building lasting partnerships by delivering top-notch petroleum products, exceptional service, and creative solutions that go above and beyond. We’re looking for a self-driven and dedicated Petroleum Customer Service Representative to join our Omaha, NE, team and help us continue exceeding customer expectations.
What You’ll Do
As a key player in our Petroleum Division, you’ll:
- Support walk-in and phone customers, along with internal sales teams, by managing orders and distributor buy-backs efficiently and accurately.
- Provide accurate product pricing and connect customers with the right team members to finalize sales.
- Build expert-level knowledge of our products to answer questions and resolve issues like a pro.
- Keep customers informed of new products, promotions, and specials.
- Initiate and track orders in our ERP system, ensuring smooth deliveries.
- Collaborate with Procurement, Inventory, and Warehouse teams to meet customer needs on time.
- Promote safe product handling practices while ensuring customer satisfaction.
- Use Salesforce to support customers and sales teams effectively.
- Schedule service calls, document completed work, and keep things running smoothly.
Qualifications:
What Makes You a Great Fit
- A high school diploma.
- 2 years of customer service, logistics, sales, or account management experience.
- Experience with ERP systems like SAP or Oracle (preferred).
- Knowledge of the petroleum industry is a big plus!
- Excellent communication and multitasking skills to coordinate with customers and teams.
Why Sapp Bros.?
When you join us, you’re not just getting a job you’re becoming part of a team that values quality, integrity, and growth. At Sapp Bros., we believe in blessing and serving others, which drives everything we do. We offer:
- Competitive pay and room to advance.
- Comprehensive benefits: health, dental, vision, life insurance, 401(k) with company match, and more!
- Perks like gym membership reimbursement, tuition assistance, and employee discounts (including 25¢ off per gallon of gas and diesel).
- A fun, supportive environment with a culture that promotes from within.
Apply Today!
If you’re ready to bring your skills to a trusted leader in the petroleum industry, we can’t wait to hear from you. Let’s build something great together at Sapp Bros.!