What are the responsibilities and job description for the Cobra Generalist position at Employee Benefits Corporation?
JOB REQUIREMENTS: About the Role Employee Benefits Corporation is hiring
a COBRA Generalist. The COBRA (Consolidated Omnibus Budget
Reconciliation Act) Generalist performs a variety of administrative
tasks to support the day-to-day operations of the COBRA team. Specific
tasks include entering, updating and verifying data in our benefit
administration system and ensuring the accuracy, timeliness and
regulatory compliance of work. This position also assists with preparing
correspondence and maintaining benefit enrollment records. Location This
person may work in our Middleton, WI office, fully remote from their
home office (Wisconsin locations only), or a combination of the two
Depending On Availability. Who We Are Employee Benefits Corporation
(EBC) is a trusted, national third-party administrator with decades of
experience delivering consumer-driven benefit solutions. We combine deep
industry expertise and exemplary service with a bold vision for the
future-where technology is thoughtfully applied to enable an intuitive
user experience and elevate how consumers engage with their benefits.
What You\'ll Do Prepare and send eligibility records to insurance
carriers as directed by regulation and corporate standards Process all
COBRA forms for individual participants with a high degree of accuracy
Maintain and update benefit administration system with account changes
Manage and respond to emails in the COBRA helpdesk to maintain service
level agreements while providing exceptional customer service Administer
open enrollment audits to ensure accounts have been set up correctly Set
up new client demographics and account profile information Process entry
level rates for COBRA contracts Process entry level participant takeover
accounts and provide support for takeover checklists as needed Process
various accounting functions such as manual payments and refunds
Facilitate the resolution of service issues in a professional manner
Perform outbound carrier calls to assist in reinstating coverage
Maintain, update and proactively manage CRM database, documenting each
client interaction and action item in a proactive, compliant manner and
in adherence to department standards What You Bring High School diploma
or equivalent One year of previous related administrative experience in
a corporate setting Demonstrated exceptional attention to detail Strong
organizational and time management skills with proven ability to
multi-task in a high paced environment Strong customer service skills
Proven ability to adapt to changing business software applications and
processes Demonstrated excellent verbal and written communication skills
Basic proficiency with Microsoft Excel, Word and Outlook Basic
proficiency with database navigation Ideally, You May Also Have
Experience working with COBRA and tax advantaged benefit plans
Experience using CRM platforms and workflow management\... For full info
follow application link. We are an equal-opportunity employer.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/77763DA89C59473C
a COBRA Generalist. The COBRA (Consolidated Omnibus Budget
Reconciliation Act) Generalist performs a variety of administrative
tasks to support the day-to-day operations of the COBRA team. Specific
tasks include entering, updating and verifying data in our benefit
administration system and ensuring the accuracy, timeliness and
regulatory compliance of work. This position also assists with preparing
correspondence and maintaining benefit enrollment records. Location This
person may work in our Middleton, WI office, fully remote from their
home office (Wisconsin locations only), or a combination of the two
Depending On Availability. Who We Are Employee Benefits Corporation
(EBC) is a trusted, national third-party administrator with decades of
experience delivering consumer-driven benefit solutions. We combine deep
industry expertise and exemplary service with a bold vision for the
future-where technology is thoughtfully applied to enable an intuitive
user experience and elevate how consumers engage with their benefits.
What You\'ll Do Prepare and send eligibility records to insurance
carriers as directed by regulation and corporate standards Process all
COBRA forms for individual participants with a high degree of accuracy
Maintain and update benefit administration system with account changes
Manage and respond to emails in the COBRA helpdesk to maintain service
level agreements while providing exceptional customer service Administer
open enrollment audits to ensure accounts have been set up correctly Set
up new client demographics and account profile information Process entry
level rates for COBRA contracts Process entry level participant takeover
accounts and provide support for takeover checklists as needed Process
various accounting functions such as manual payments and refunds
Facilitate the resolution of service issues in a professional manner
Perform outbound carrier calls to assist in reinstating coverage
Maintain, update and proactively manage CRM database, documenting each
client interaction and action item in a proactive, compliant manner and
in adherence to department standards What You Bring High School diploma
or equivalent One year of previous related administrative experience in
a corporate setting Demonstrated exceptional attention to detail Strong
organizational and time management skills with proven ability to
multi-task in a high paced environment Strong customer service skills
Proven ability to adapt to changing business software applications and
processes Demonstrated excellent verbal and written communication skills
Basic proficiency with Microsoft Excel, Word and Outlook Basic
proficiency with database navigation Ideally, You May Also Have
Experience working with COBRA and tax advantaged benefit plans
Experience using CRM platforms and workflow management\... For full info
follow application link. We are an equal-opportunity employer.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/77763DA89C59473C