What are the responsibilities and job description for the Customer Service Representative I position at Employee Benefits Corporation?
JOB REQUIREMENTS: About the Role Employee Benefits Corporation is hiring
for a Customer Service Representative I. The Customer Service
Representative I is responsible for interacting with customers via
telephone or email to address inquiries and resolve concerns regarding
Employee Benefits Corporation\'s products and services. This position
has frequent customer contact and interacts across multiple departments
on a daily basis. Location You can work from our Middleton, WI office,
from your home office anywhere in Wisconsin, or a mix of both (hybrid)
depending on what works best. Who We Are Employee Benefits Corporation
(EBC) is a trusted, national third-party administrator with decades of
experience delivering consumer-driven benefit solutions. We combine deep
industry expertise and exemplary service with a bold vision for the
future-where technology is thoughtfully applied to enable an intuitive
user experience and elevate how consumers engage with their benefits.
What You\'ll Do Manage a high volume of calls in a timely and effective
manner Address customer inquiries in a positive, professional manner
Establish rapport and trust with all customers, ensuring a high quality
and meaningful experience is delivered with every interaction
Communicate clearly and accurately with customers both verbally and in
writing Obtain information from multiple systems and relay to customers
in a seamless manner De-escalate situations involving dissatisfied
customers, offering patient assistance and support Maintain and
proactively manage CRM database, documenting each customer interaction
and action in a timely manner Respond to inquiries and tasks from other
departments What You Bring High School diploma or equivalent 2 years
customer service experience Ability to remain calm when dealing with
challenging customers Excellent listening, verbal and written
communication skills Strong attention to detail Ability to articulate
relevant information in an organized and concise manner Demonstrated
experience de-escalating customer issues Enthusiasm for working in a
fast-paced, structured environment Strong ability to multi-task Strong
critical thinking skills to help manage difficult situations Computer
proficiency in Windows-based applications along with a demonstrated
ability to learn new software programs Basic working knowledge of
Microsoft Word and Outlook Ideally, You May Also Have Associate degree
in Business or related field Previous experience in a high volume call
center Demonstrated ability to guide customers through troubleshooting
and navigating various company systems and the mobile application
Experience providing customer service for a variety of products in the
financial services or healthcare industry Why EBC A welcoming,
collaborative team culture where every voice matters Competitive pay and
comprehensive benefits, including employee ownership A\... For full info
follow application link. We are an equal-opportunity employer.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/84D94BFADF7F476F
for a Customer Service Representative I. The Customer Service
Representative I is responsible for interacting with customers via
telephone or email to address inquiries and resolve concerns regarding
Employee Benefits Corporation\'s products and services. This position
has frequent customer contact and interacts across multiple departments
on a daily basis. Location You can work from our Middleton, WI office,
from your home office anywhere in Wisconsin, or a mix of both (hybrid)
depending on what works best. Who We Are Employee Benefits Corporation
(EBC) is a trusted, national third-party administrator with decades of
experience delivering consumer-driven benefit solutions. We combine deep
industry expertise and exemplary service with a bold vision for the
future-where technology is thoughtfully applied to enable an intuitive
user experience and elevate how consumers engage with their benefits.
What You\'ll Do Manage a high volume of calls in a timely and effective
manner Address customer inquiries in a positive, professional manner
Establish rapport and trust with all customers, ensuring a high quality
and meaningful experience is delivered with every interaction
Communicate clearly and accurately with customers both verbally and in
writing Obtain information from multiple systems and relay to customers
in a seamless manner De-escalate situations involving dissatisfied
customers, offering patient assistance and support Maintain and
proactively manage CRM database, documenting each customer interaction
and action in a timely manner Respond to inquiries and tasks from other
departments What You Bring High School diploma or equivalent 2 years
customer service experience Ability to remain calm when dealing with
challenging customers Excellent listening, verbal and written
communication skills Strong attention to detail Ability to articulate
relevant information in an organized and concise manner Demonstrated
experience de-escalating customer issues Enthusiasm for working in a
fast-paced, structured environment Strong ability to multi-task Strong
critical thinking skills to help manage difficult situations Computer
proficiency in Windows-based applications along with a demonstrated
ability to learn new software programs Basic working knowledge of
Microsoft Word and Outlook Ideally, You May Also Have Associate degree
in Business or related field Previous experience in a high volume call
center Demonstrated ability to guide customers through troubleshooting
and navigating various company systems and the mobile application
Experience providing customer service for a variety of products in the
financial services or healthcare industry Why EBC A welcoming,
collaborative team culture where every voice matters Competitive pay and
comprehensive benefits, including employee ownership A\... For full info
follow application link. We are an equal-opportunity employer.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/84D94BFADF7F476F