What are the responsibilities and job description for the Service Advisor | Mobile, AL (36525) position at Empire Truck Sales?
Empire Truck Sales, LLC is one of the largest Freightliner/Western Star Heavy Truck Dealerships in the Southeast. Due to continued growth, we are looking for a Service Advisor with strong customer communications skills who is a self-starter and a quick learner, to work with our service team.
Empire offers rewarding careers with a leader in the transportation industry. Grow with us as we continue to expand our state-of-the-art facilities and services. We are always looking for good people with a heart for serving others to join our team.
Responsibilities:
- Provide the best customer service in the industry to our visitors
- Act as the customer’s main point of contact
- Work closely with the parts and service personnel to coordinate parts, labor, and sublet of needed repairs
- Deliver service-related needs to customers in a timely manner
- Open work orders
- Prepare for the closing of retail and warranty jobs
- Collaborate with a great team
- Assist in the day-to-day operations with Parts and/or Service
- Exhibit a high level of commitment and professionalism to customer satisfaction
- Two years of experience in Parts and/or Service support role at an Automotive, Equipment, or Heavy Truck Dealership. Retail experience is preferred.
- Understanding the terminology of the truck business and keeping abreast of changes in product technology, incoming inventory, features, and accessories is a plus.
- Valid Driver's License; clean MVR
- Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and other web-based programs
- Must be detail-oriented, organized, and can multitask in a fast-paced environment
- Willingness to invest time to master every step of our business process
- Able to work well within a team environment
- Good time management skills
- Excellent interpersonal and communication (verbal & written) skills
- Ability to build strong customer relationships
Benefits:
- Competitive Wages
- In-House Training
- Medical/Dental/Vision Insurance
- Company-paid Short-term and Long-term Disability Coverage
- 401(k) Retirement Plan
- Advancement Opportunities
Empire Truck Sales promotes a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check and drug test upon offer acceptance.
Empire Truck Sales, LLC is an Equal Opportunity Employer