What are the responsibilities and job description for the Dental Receptionist position at Empire Dental NY PC?
Company Description Empire Dental NY PC is a dental practice located at 980 E 12th St in Brooklyn, New York. The practice serves a diverse local community and focuses on providing accessible, patient-centered dental care. Team members work closely with dental professionals to support high-quality clinical services and a welcoming environment. The practice values professionalism, reliability, and respect in every interaction with patients and colleagues.
Role Description This is a full-time, on-site Dental Receptionist role based in Brooklyn, NY. The Dental Receptionist will be responsible for greeting patients, checking them in and out, and ensuring a smooth flow at the front desk. Daily tasks include managing appointment scheduling, verifying basic patient information, handling phone calls, and responding to patient inquiries in a courteous and professional manner. The role also involves maintaining organized patient records, coordinating with dental care providers, processing payments and insurance-related paperwork, and keeping the reception area clean and orderly. The Dental Receptionist will collaborate with the clinical team to support an efficient office and a positive patient experience.
Qualifications
- Strong appointment scheduling and calendar management skills, with attention to detail and accuracy.
- Knowledge of basic dental care terminology and willingness to learn practice procedures and workflows.
- Professional phone etiquette and customer service skills for handling calls and patient inquiries.
- Clear communication skills and experience with core receptionist duties, such as greeting patients, check-in/check-out, and front desk operations.
- Comfort using office software and dental or medical practice management systems; ability to learn new tools quickly.
- Organizational skills, reliability, and the ability to multitask in a busy office environment.
- Prior experience in a dental, medical, or office reception setting preferred but not required.
- High school diploma or equivalent; additional training in healthcare administration or dental assisting is a plus.