What are the responsibilities and job description for the Bilingual Front Desk / Medical Assistant / Personal Assistant – Job Description Position Overview position at Emerson Clinical Research Institute?
Bilingual Front Desk / Medical Assistant / Personal Assistant – Job Description
Position Overview
The Bilingual Front Desk / Medical Assistant / Personal Assistant provides high‑quality administrative, clinical, and personal support to ensure smooth daily operations. This role requires excellent communication skills in English and Spanish, strong organizational abilities, and a professional, patient‑focused demeanor.
Summary
This role is ideal for someone who is organized, bilingual, patient‑focused, and comfortable balancing front desk duties, medical assistant tasks, and personal assistant responsibilities. It’s a hybrid position that keeps the office running smoothly while supporting both patients and leadership.
Key Responsibilities
Front Desk & Administrative Duties
- Greet patients, visitors, and vendors with a warm, professional attitude
- Answer phones, schedule appointments, and manage calendars
- Check patients in/out and verify insurance information
- Maintain organized records, files, and documentation
- Handle incoming/outgoing mail, emails, and office correspondence
- Assist with billing, payments, and basic bookkeeping tasks
- Coordinate referrals, authorizations, and follow‑up appointments
Medical Assistant Duties
- Prepare exam rooms and maintain cleanliness and supplies
- Assist providers with basic clinical tasks (vitals, patient intake, documentation)
- Update patient charts and enter accurate medical information
- Support workflow during busy clinic hours
- Follow HIPAA guidelines and maintain strict confidentiality
- Provide compassionate assistance to patients and families
Personal Assistant Duties
- Manage schedules, reminders, and personal errands for leadership
- Assist with travel arrangements, reservations, and event coordination
- Handle confidential personal matters with discretion
- Support daily operational needs as assigned
- Maintain a proactive, solutions‑focused approach
- Pay bills, remind doctors of appointments
Required Skills & Qualifications
- Bilingual: English & Spanish (verbal and written)
- Strong customer service and communication skills
- Experience in a medical office preferred (but not always required)
- Ability to multitask in a fast‑paced environment
- Professional appearance and positive attitude
- Proficiency with computers, scheduling systems, and EMR software
- High level of discretion and reliability
Preferred Qualifications
- Certified Medical Assistant (CMA/RMA)
- Experience with insurance verification and billing
- Prior experience supporting executives or office leadership
Work Environment
- Front desk reception area and clinical exam rooms
- Interaction with patients, staff, and medical providers
- Requires sitting, standing, and occasional lifting of up to 25 lbs
Join us to be part of a dedicated team committed to providing outstanding patient care while supporting your professional growth! This role offers an engaging environment where your skills make a real impact on patients’ health journeys. We value energetic individuals eager to contribute their expertise in a collaborative setting that prioritizes excellence in healthcare delivery.
Pay: $20.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid sick time
- Paid time off
Work Location: In person
Salary : $20 - $25