Service Assistant

JOB SUMMARY: The Dining Room Attendant position is responsible for maintaining a high standard of customer service while supporting the front of house team.

ESSENTIAL JOB FUNCTIONS:

• Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner. 
• Ensures assigned work area is neat, clean and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors and grounds as required to maintain a clean and safe workstation throughout entire venue.
• Remove and replenish dirty dishes, glassware, and flatware from tables and countertops, transports to dish area, and maneuvers bulky carts in confined spaces.
• Responsible for the monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion.  
• Assists servers as needed.
• Make or replenish coffee, tea, water, or soft beverages as needed.
• Partners with both FOH/ BOH teams to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.   
• Maintains all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins, service stations, and refrigerators).
• Accountable for meeting or exceeding all sanitation requirements (ServSafe).  
• Adheres to regulatory, safety, departmental and company policies.
• Supports safety and accident prevention programs (non slip footwear, proper lifting).  
• Presents oneself as a credit to Company and encourages others to do the same.  
• Performs all other related and compatible duties as assigned.  

QUALIFICATIONS: 

• Success is defined by traits like a strong work ethic, a positive attitude, meticulous attention to detail, and a demonstrated history of anticipatory service.

• Previous experience of at least one year in a high-volume, fine dining establishment is preferred.

• High School diploma or equivalent preferred.
• A minimum of one (1) year of experience in a Food & Beverage related position for a high-volume nightclub or high-volume restaurant preferred. 
• Ability to read and write English sufficiently to perform job.
• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.
• Must be observant and quick to respond to various situations while also multitasking and handling stressful situations