What are the responsibilities and job description for the Host/Hostess position at Emeril's Kitchen?
JOB SUMMARY: The Restaurant Host/Hostess provides friendly, excellent service to all customers who come to the casino’s restaurant and ensure customers are escorted to their seats.
ESSENTIAL JOB FUNCTIONS:
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Handles all aspects of the food operation during assigned shift.
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Ensures Front Service staff behavior and appearance are in compliance with established policy.
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Ensures that customer’s problems/complaints are handled in an effective, courteous manner.
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Directly oversees staff on assigned shift.
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Schedules lunch breaks and maintains employee break records.
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Acts as a role model to other employees, always presents oneself as a credit to Caesars and encourages others to do the same.
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Conducts assigned duties according to procedures.
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Greets guests quickly and courteously.
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Seat Guest promptly and with a smile
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Able to sell guest on all seating areas of the restaurant (i.e. bar and patio)
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Be aware of table status and control seating times
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Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.)
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Knows how to ring up all transactions and all tenders.
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Assists the Service Attendants/Counter Attendants/Culinary areas when needed.
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Handles and solves any concerns and questions from customers.
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Keeps all guest areas clean and neat. Complies with all appearance standards.
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Enters guests’ merchandise in register, takes money from customer and accurately gives back change.
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Responsible for accurate control of cash drawer.
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Operates cash register and properly settles merchandise purchase
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Itemizes totals and presents guests with the price for payment
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Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same.
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Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.