What are the responsibilities and job description for the Information Technology Support Analyst position at Emergent Professional Resources L.P. (EPR)?
Our west Houston Construction client is seeking a IT Support Analyst to join there team! This role will be onsite and is contract to hire. The ideal candidate will have 2 years experience in a similar role and be willing to learn!
Responsibilities:
- Provide desktop support for hardware, software, and user issues
- Assist with administration and support of Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Support and maintain SharePoint environments
- Troubleshoot system, network, and access-related issues
- Document issues and solutions for internal knowledge base
- Collaborate with senior IT staff on projects and improvements
Qualifications:
- 2 Years experience in a helpdesk / IT support role
- Basic experience with desktop support (Windows/Mac environments)
- Familiarity with Microsoft 365 and SharePoint
- Strong troubleshooting and problem-solving skills
- Good communication and customer service mindset
- Willingness to learn and grow within the role