What are the responsibilities and job description for the Information Technology Support Technician position at Sigil Partners?
IT Support Technician
Houston, TX - Onsite 5 days/week
Contract to Hire
*Must be able to pass Background and Drug Test*
We’re hiring an IT Support Technician for a temp-to-hire opportunity supporting a multi-site organization. This is a highly visible, front-facing role where you’ll be the go-to resource for employees needing fast, effective technical support.
If you’re someone who takes pride in solving problems, communicates well with non-technical users, and can keep things moving in a fast-paced environment—this is the type of role where you’ll stand out quickly.
Key Details
- Pay: $24–$26/hour
- Overtime: Eligible with manager approval
- Schedule: Fully onsite during contract period (90–120 days)
- Conversion: Strong performers will be considered for permanent hire
What You’ll Do
- Act as the primary point of contact for IT support requests, managing tickets from intake through resolution
- Troubleshoot hardware, software, and basic network issues across desktops, printers, and peripherals
- Support a Microsoft 365 environment, assisting users with day-to-day technical challenges
- Install, configure, and maintain equipment and applications
- Provide both onsite and remote support to internal users
- Assist with system rollouts, user setup, and basic training
- Document issues, resolutions, and recurring trends to improve response times and service quality
What They’re Looking For
- 1–3 years of IT support, help desk, or similar hands-on experience
- Experience working within a ticketing system
- Solid understanding of SLAs and how to prioritize and manage support requests
- Strong troubleshooting skills across hardware and software
- Comfortable working in a Microsoft 365 environment
What Sets You Apart
Strong customer service mindset—this is a user-facing role, not a back-office IT job
Clear communicator who can translate technical issues into simple terms
Organized, responsive, and able to handle multiple tickets without dropping the ball
Willing to roll up your sleeves and handle a mix of technical and hands-on support tasks
Salary : $24 - $26