What are the responsibilities and job description for the Construction Manager position at Emergency Restoration Experts, LLC.?
Description
EARTH. FIRE. WATER. AIR.
If you wield the power to harness these elements, keep reading…
Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to and customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the “Titans” of the Restoration Industry.
So, what does it mean to be a TITAN?
To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that…
OUR CORE VALUES
WORK HARD & HAVE FUN DOING IT
OWN IT
FAITH
FAMILIES FIRST
GROWTH-DRIVEN MINDSET
Essential Duties and Responsibilities
- Manages and leads the Repair Department's daily activities to ensure quality performance, exceptional customer satisfaction, and profitability
- Oversees the evaluation and selling of projects to include customer education and agreement on the reconstruction process
- Monitors, the Key Performance Indicators (KPIs) to ensure timely project execution and project costs
- Review and approve exceptions to policy or practice to understand the root cause to avoid repetitive issues
- Maintain workflow by monitoring incoming and outgoing workloads; observe employee performance and customer interaction data; monitor personnel and resources; study the customer interaction process and recommend changes to improve efficiency as operational changes are adjusted; implement process changes; develop reporting procedures and systems and facilitate changes to correct inefficiencies within processes.
- Assess project and customer service needs level and adjust by assigning resources; set work result standards; establish priorities; monitor progress; revising schedules; resolving problems; report results of the process flow on performance production summaries
- Provide performance metrics by compiling, initiating, sorting, and analyzing staff performance records, labor hours and material cost, customer satisfaction scores, and meeting program guidelines
- Resolve personnel and performance problems by analyzing data, investigating issues, identifying solutions, recommending action
- Develop staff by engaging staff in their personal growth and development and ensuring they have the necessary training to perform their roles
- Other duties as required
Requirements
Required Skills and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Minimum of 5 years’ construction project experience/management, preferably working in the restoration industry and with a high school diploma; or equivalent combination of education and experience
- Leadership – Experience managing/supervising multi-disciplinary teams
- Proven ability to build, motivate and maintain high performing teams
- Good knowledge of different business functions including budgeting and finance
- Experience compiling and analyzing data to improve process efficiencies
- Organizational and time management skills with the ability to prioritize a variety of tasks/projects
- Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work