Customer Service Representative

We are partnered with a national law firm holding a practice dedicated to the collection of delinquent government receivables. For over 40 years, they have been providing customized collection programs for their public sector clientele.

The goal of this role is to collect funds for government clients, but their unique approach offers the people they work with a helping hand to understand the charges they have incurred and to create a reasonable repayment plan that makes sense for their income and budget. This is your chance to get your nights and weekends back, while growing your skills and gaining excellent experience in a professional environment.

REWARDS

• This role pays $20/hour
• Get your nights and weekends back
• Grow your phone and communication skills
• Gaining excellent experience in a professional (law) environment
  
  

Requirements

• Customer service experience required
• Availability during the hours: 11a-8p Monday-Friday
• Fluent in English and Spanish and/or Portuguese preferred
• Previous phone or call center experience preferred
  
  

Responsibilities

• Provide excellent customer service
• Collect past due toll bills
• Assist customers understanding the charges they have incurred
• Creating a reasonable repayment plan that makes sense for their income and budget
  
  

Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply.