What are the responsibilities and job description for the Executive Housekeeper position at Embassy Suites Hotel Chicago O'Hare IL?
Description
Embassy Suites by Hilton Chicago O’Hare / Rosemont is seeking an experienced and hands-on Executive Housekeeper to lead our housekeeping team in a fast-paced, high-volume hotel environment.
This role is responsible for delivering exceptional cleanliness standards across all two-room suites, public areas, and laundry operations, while leading a unionized team and ensuring compliance with the UNITE HERE collective bargaining agreement.
If you are a strong leader who thrives in a busy hotel environment and takes pride in operational excellence, this is a great opportunity to grow your career with Hilton.
Why Join Us
- Work for a globally recognized hospitality leader
- Lead a large, high-impact department
- Competitive salary monthly bonus opportunity
- Complimentary parking
- Full benefits package (medical, dental, vision, PTO)
- Career growth opportunities within Hilton
- Salary range 70k annually based on experience
- Dynamic location in the O’Hare / Rosemont market
Requirements
Team Leadership & Operations
- Lead, train, and manage housekeeping staff including Room Attendants, Housepersons, Public Area Attendants, and Laundry
- Create daily schedules based on occupancy and business levels
- Ensure compliance with union contract (UNITE HERE), including seniority, bidding, overtime, and work rules
- Maintain strong employee relations and partner with HR on performance management
Housekeeping & Cleanliness Standards
- Ensure all guest suites meet Embassy Suites brand cleanliness standards
- Oversee public areas including lobby, atrium, hallways, restrooms, and meeting spaces
- Maintain high standards during breakfast and evening reception service periods
- Conduct regular inspections and implement corrective actions
- Support Hilton Clean Stay® initiatives and improve guest satisfaction scores
Financial & Administrative
- Manage departmental labor, supplies, and expenses
- Monitor productivity and staffing levels
- Review payroll for accuracy and compliance
- Oversee inventory, purchasing, and vendor relationships
Safety & Compliance
- Ensure compliance with OSHA and Hilton safety standards
- Train team members on proper equipment use and chemical handling
- Investigate incidents and support workplace safety initiatives
Team Leadership & Operations
- Lead, train, and manage housekeeping staff including Room Attendants, Housepersons, Public Area Attendants, and Laundry
- Create daily schedules based on occupancy and business levels
- Ensure compliance with union contract (UNITE HERE), including seniority, bidding, overtime, and work rules
- Maintain strong employee relations and partner with HR on performance management
Housekeeping & Cleanliness Standards
- Ensure all guest suites meet Embassy Suites brand cleanliness standards
- Oversee public areas including lobby, atrium, hallways, restrooms, and meeting spaces
- Maintain high standards during breakfast and evening reception service periods
- Conduct regular inspections and implement corrective actions
- Support Hilton Clean Stay® initiatives and improve guest satisfaction scores
Financial & Administrative
- Manage departmental labor, supplies, and expenses
- Monitor productivity and staffing levels
- Review payroll for accuracy and compliance
- Oversee inventory, purchasing, and vendor relationships
Safety & Compliance
- Ensure compliance with OSHA and Hilton safety standards
- Train team members on proper equipment use and chemical handling
- Investigate incidents and support workplace safety initiatives
Qualifications
- 5 years of housekeeping leadership experience in a hotel environment
- Union experience strongly preferred (UNITE HERE or similar environment)
- Strong leadership and team development skills
- Ability to work in a fast-paced, high-occupancy hotel
- Knowledge of housekeeping operations, labor management, and budgeting
- Excellent communication and organizational skills
- Bi-Lingual preferred