What are the responsibilities and job description for the Executive Housekeeper position at Hampton Inn Chicago/Naperville?
About Us
At the Hampton Inn Chicago/Naperville, we pride ourselves on providing exceptional service and creating a welcoming atmosphere for both guests and team members. Our team is passionate about hospitality and we foster a friendly, supportive culture where every individual is valued. If you are looking for a rewarding position in a dynamic environment, we want you to join us!
Job Overview
We are seeking a friendly, professional, and reliable Executive Housekeeper to join our team. The Executive Housekeeper is responsible for the daily operation of Housekeeping and Laundry. This position requires a strong commitment to high standards of customer service, managing a team, as well as the ability to work efficiently both independently and as part of a team.
Responsibilities
- Contribute to the profitability of the hotel by working within budget and controlling costs, expenses, and labor.
- Conduct thorough daily inspections of guest rooms and public spaces to ensure brand standards are consistently met.
- Provide supervision and direction for all Housekeeping activities of the hotel to ensure the highest level of cleanliness and guest satisfaction is maintained.
- Schedule Room Attendants, Laundry Attendants, and Housepersons.
- Maintain linen and supplies par levels.
- Ensure that policies and procedures are adhered to in order to maintain team member and guest safety.
- Conduct employee trainings and performance reviews.
- Investigate complaints, evaluate corrective actions, and implement plans to resolve and de-escalate conflicts.
- Communicate effectively to provide clear direction in assigning and instructing details of work.
- Maintain high morale, excellent work environment, and sense of professionalism.
- Comply with hotel policies, procedures, and standards of operation.
- Assist with special projects or events as needed.
- Participate in training to enhance skills and knowledge.
Requirements
- Previous experience in hotel environments is required.
- Strong attention to detail and a commitment to excellence.
- Great communication skills and a friendly demeanor.
- Weekends and some holidays required.
- Physical stamina to stand and walk for extended periods.
- Minimum of 2 years of Supervisory/Management experience.
- Bilingual (Spanish) required.
What We Offer
- Competitive pay and performance-based incentives.
- Earn Paid Time Off (PTO) to maintain a healthy work-life balance.
- Employee discounts on Hilton hotel stays.
- A positive and inclusive workplace culture that values teamwork and mutual respect.
- Cross-training opportunities available.
Join us at the Hampton Inn Chicago/Naperville, where we create memorable experiences for our guests and a supportive environment for our team!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- This position requires working most, if not all, weekends. Are you available to do this?
Experience:
- Housekeeping: 1 year (Required)
Ability to Commute:
- Naperville, IL 60563 (Required)
Work Location: In person
Salary : $50,000 - $60,000