What are the responsibilities and job description for the Catering Sales Manager position at Embassy Suites Brooks Hotel & Spa?
Embassy Suites Brooks Hotel & Spa is the gem of Brooks City Base Campus. The hotels has 156 beautiful guest rooms and our flexible function spaces have room for up to 900 guests. Our venues include pillarless ballrooms, light-filled boardrooms, and a restored World War One airplane hangar.
We are seeking a motivated and experienced hotel sales professional to join the ES team/family as, Catering Sales Manager
Ideal Candidate will have previous full-service hotel sales experience in the San Antonio market and Hilton brand experience is a plus
RESPONSIBILITIES
- Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills.
- Cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with the hotel.
- Manage all incoming calls and walk-in catering opportunities incorporating consultative selling skills.
- Maintain detailed files, notes, records, and trace systems to ensure the meeting and event experience meet the customer's expectations.
- Verify space requirements and meeting room set-up with the client and ensure that public space needed is properly maintained and in good condition.
- Plan, upsell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc.
- Complete any contracts, prepare the appropriate paperwork, including banquet event orders (BEO’s), coordinate with the appropriate areas in the hotel and resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.
- Communicate group details/changes to all hotel departments, coordinating customer's needs with other property business and activities to ensure customer's expectations are met and the property operates efficiently.
- Work and communicate with outside vendors to ensure all needs of clients are met.
- Confirm revisions in agendas, room blocks, etc. and notify corresponding departments in a timely manner.
- Build and strengthen relationships with existing and new customers to enable future bookings.
- Execute contracts and BEO’s, prepare invoices for daily events and ensure timeliness of final payments and deposits.
Job Type: Full-time
Benefits:
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Catering Sales: 5 years (Required)
- Hotel Catering: 5 years (Required)
Work Location: In person