Lead Electronic Security Technician

Position Title:  Lead Electronic Security Technician

Position Type: Exempt

Reports To: Director of Service and Installation

About the Company:

For over 35 years, Ellsworth Systems has been a trusted leader in custom security technology, providing both physical and digital solutions. From vaults and safes to ATMs, video surveillance, and access control, we do more than sell products. We offer custom solutions, dedicated service, and ongoing support. Rooted in Franklin, TN, our commitment to excellence and service has made us a regional leader in security innovation.

Position Summary: 

Ellsworth Systems is seeking a full-time Lead Electronic Field Service Technician to support the installation, programming, maintenance, and troubleshooting of electronic security systems. This is a remote, field-based role requiring hands-on technical expertise with alarm, CCTV, and access control platforms. The ideal candidate is mechanically and electronically inclined, customer-focused, and comfortable working independently in the field.

Key Responsibilities:

• Troubleshoot electronic and mechanical systems to the component or assembly level
• Install, program, service, and maintain alarm, CCTV, and access control systems
• Diagnose and repair equipment from manufacturers such as March, DMP, Pacom, Salto, Hanwha, and similar platforms
• Perform routine inspections, calibrations, preventive maintenance, and site surveys
• Utilize digital multimeters and other diagnostic tools safely and effectively
• Maintain and reconcile assigned inventory and service equipment
• Collaborate with Dispatch, Sales, and internal teams to resolve customer needs
• Travel outside assigned territory, including overnight travel, as required Provide professional, customer-focused service while on-site
• Perform site visits at active projects to verify jobsite progress, technician performance, and assist in moving projects towards completion.
• Verify performance standards are met, process project closeout paperwork checklists, training, and completion forms.
• Propose and survey projects related to Physical Security offerings (ATMs, TCRs, Undercounter steel and vaults)
• Present monthly project performance metrics to the leadership team.

Qualifications OR Education Requirements

·       High school diploma or equivalent

·       Minimum of 2 years’ experience in security system installation and maintenance or related construction/technical field

·       Strong troubleshooting and problem-solving abilities

·       Working knowledge of electronic security systems and industry standards

·       Ability to work independently and as part of a team

·       Strong communication and customer service skills

·       Valid driver’s license Associate degree in Electronics, Mechanics, or a related field (preferred)

·       Experience with access control, intrusion detection, and video surveillance system (preferred)

Benefits and Perks

·       Comprehensive Medical, Dental, and Vision Coverage

·       Generous PTO Program and 10 Company Holidays

·       Retirement Savings Program

·       Tax-Savings Account Programs

·       Employee Assistance Program

·       Company-Paid Life Insurance

·       Various Supplemental Insurance Offerings

·       Discounts

The specifications of this Job Description should not be construed to imply that these requirements are the only exclusive standards of the position. The successful candidate will follow other instructions and perform any other duties as may be required by their manager.