IT Desktop Support Technician

IT Desktop Support Technician

Ellsworth County Medical Center | Ellsworth, KS
Full-Time | Information Systems

✅This is an on-site position and remote work will not be considered at this time.

Compensation: Begins at $18.42/hr, commensurate on relevant experience and certifications

About the Role

Ellsworth County Medical Center (ECMC) is looking for an IT Desktop Support Technician who loves solving problems, helping people, and keeping technology running smoothly in a fast-paced healthcare environment.

This role blends hands-on technical support with top-tier customer service, ensuring our staff have the tools and technology they need to care for our community every day. If you enjoy troubleshooting, learning new systems, and being the “go-to” tech hero — this one’s for you.

What You’ll Do

End User Support

• Diagnose, troubleshoot, and resolve issues with computers, printers, phones, tablets, and other devices

• Install, configure, and maintain workstations, smart devices, and peripherals

• Work with third-party vendors to support systems used across ECMC

• Track incidents accurately and contribute to IT process improvements

Workstation & Inventory Management

• Maintain accurate inventory of computers, monitors, printers, tablets, and accessories

• Submit equipment requests and reconcile received items

• Decommission equipment following organizational policies

User Administration

• Grant, modify, and revoke system access in compliance with policies

• Support technology best practices and security standards

Training & Support

• Provide training and guidance to new users

• Help staff adapt to new or updated technologies

(Other duties as assigned — because no two days in IT are ever the same!)

✅ What We’re Looking For

Education & Experience

• High School Diploma required

• Associate’s Degree preferred

• Entry-level technical role — customer service experience strongly preferred

Technical Skills

• Windows 11 configuration & support

• Microsoft Office 365

• Basic networking (TCP/IP, Wi-Fi)

• iPad/iPhone configuration

• Smart TV setup and support

Soft Skills That Matter

• Strong communication skills — you can explain tech without the jargon

• Excellent customer service mindset

• Organized and detail-oriented

• Ethical, dependable, and team-focused

Certifications (Preferred, Not Required)

• CompTIA A or Network

• Google IT Support Professional

• Google Cybersecurity Certificate

• Or similar credentials

Physical & Work Environment Highlights

• Medium work: lifting up to 50 lbs occasionally

• Fast-paced environment with frequent interruptions

• Occasional evening, weekend, or on-call support

• Travel to rural health clinics or partner facilities as needed

Why Work at ECMC?

At ECMC, you’re not just supporting technology — you’re supporting people, patients, and a community.

✔ Collaborative, mission-driven culture
✔ Opportunities to learn and grow in healthcare IT
✔ Supportive leadership and engaged teams
✔ Meaningful work that truly makes a difference

Why Ellsworth?

Ellsworth offers small-town charm with big community pride:

• Affordable cost of living

• Short commutes (say goodbye to traffic )

• Outdoor recreation, local events, and a strong sense of belonging

• A place where your work — and your life — are valued

Ready to Apply?
If you’re excited about healthcare technology, customer service, and being part of a team that truly cares — we’d love to hear from you.

Apply today and grow with ECMC!