What are the responsibilities and job description for the System Administrator position at Ellaway Blues Consulting?
In addition to the responsibilities below, we are looking for someone who is passionate about technology, self-driven, and confident in their ability to troubleshoot systems they're unfamiliar with.
Position Overview:
We are seeking a Systems Support Technician to join the Information Technology support team. This is an entry level technical role requiring a wide range of technical skills to provide end user support, environment maintenance and technical implementation projects at our facility located in Fort Worth, Texas.
Position Responsibilities:
- Installation of Windows Operating Systems, including PC imaging and deployment
- The Ideal candidate for this position will possess 1-3 years of IT Support experience (Desktop, PC Tech)
- Configure and deploy IP telephony and unified communications software and devices (Microsoft Teams)
- Update and maintain inventory and I.T. documentation.
- Perform technical environment reviews.
- Configure, support, and troubleshoot Apple iOS mobile devices.
- Create tickets using ticketing procedures and follow escalation procedures.
- Incident validation - alarm verification (i.e., log into devices once an alarm is received to ensure it’s not a false positive, and escalate as necessary)
- Open and manage cases with 3rd party vendors (Dell, Lenovo, Microsoft, etc.)
- Ticket follow up and quality assurance.
- Night and weekend support coverage and project work as necessary
- Escalate tasks to senior support team members.
- Other tasks as required
Required Experience:
- Associate degree in computer science or combination of certification and 2 years related experience.
- Extensive experience with PC hardware set up and installation.
- Extensive knowledge of Microsoft Windows operating system
- Familiarity with Microsoft PowerShell
- Experience configuring, managing and troubleshooting Apple iOS devices.
- Familiarity with Active Directory and Office365 user and permissions management
- Understanding of Virtual Private Networks
- Familiarity with basic networking concepts (TCP/IP switching and routing, DHCP, DNS, SNMP)
- Strong problem-solving skills and attention to detail
- Excellent customer service, written and verbal communication skills.
- Self-directed and highly motivated