Client Accounts Specialist

The Elizabeth Layton Center is seeking a Client Accounts Specialist to join our Operations team in Ottawa, KS. If you thrive in a vibrant, supportive, and inclusive work environment, this is the opportunity you’ve been looking for!

Who we are:

Elizabeth Layton Center (ELC) is honored to be designated a Certified Community Behavioral Health Clinic (CCBHC), with locations in Ottawa and Paola, KS. CCBHCs offer a model of care focused on accessible and integrated behavioral health services. Our vision is to be recognized as the provider of choice for coordinated physical and behavioral health services in the communities we serve. ELC specializes in working with underserved populations to meet the growing needs unique to their situation and life experiences.

What we offer:

• Competitive compensation
• A comprehensive benefits package
• Generous paid time off
• Wellness resources to support your well-being
• A collaborative, supportive team environment
• Ongoing opportunities for professional growth
• A healthy work-life balance

Summary:

This position is responsible for collecting and maintaining accurate financial information on ELC clients including but not limited to updating insurance coverage, configuring patient fees based upon household income, working with clients on fee arrangements and requests for fee reductions, prepping claims for submission, managing client payments and refunds, sending monthly statements to clients, recommending adjustments, managing collections, etc. This position reports directly to the Operations Director.

Major Job Responsibilities:

• Reviews scheduled appointments daily and making notes regarding payment, past due balances, etc., for Front Desk collection at time of service
• Take calls and meet with clients face-to-face to answer billing questions regarding payment for services, setting up payment plans and fee reductions
• Collect new insurance coverage and other financial information from clients updating client accounts to assure proper billing
• Preparing client services for weekly claims submission resolving missing insurance, diagnosis, inaccurate service type, unapproved services, etc.
• Post client payments prior to running client statements and review need for refunds
• Send billing statements to all clients with outstanding balances on a monthly basis
• Call clients for no payment for 60, 90, 120 days and when necessary send collection notices to clients prior to forwarding account to collections
• Recommend adjustments for collections, non-payment of CSS, CBS, Crisis, and other balances that are considered uncollectible, etc., for approval by Operations Director
• Primary contact for outside collection agency (Kansas Set Off Program) for delinquent accounts assuring accuracy of payments/adjustments for client account balances between systems.
• Special projects as needed
• Complies with all ELC policies and procedures

ELC is an Equal Opportunity Employer (EOE) and considers all applications irrespective of race, marital status, sex, age, skin color, religion, nationality, veteran status, disability or any other characteristic protected by law. Take the next step toward a bright future – apply today and become part of a team where your contributions truly matter!

Education and/or Experience:

• High school degree or equivalent, some college preferred
• Proficient in use of computer and Microsoft office
• Some previous experience in medical billing or accounting preferred
• Previous customer service experience preferred
• Must be able to pass all required background checks

Knowledge, Skills, and Abilities:

• Ability to use own judgment in interpreting and adapting guidelines such as policies, regulations, precedents and work directions for application to specific cases or problems
• Ability to establish and portray a positive working image with other departments and the public
• Good knowledge of business English, spelling, punctuation and vocabulary
• Considerable ability to maintain complex file systems
• Ability to understand and follow oral and written instructions accurately
• Ability to organize and coordinate special projects under the direction of the supervisor
• Ability to work with very limited supervision. Ability to work independently, without constant direction and to organize and perform assigned tasks
• Ability to conduct transactions and establish and maintain effective working relationships with other employees and the public in a professional manner
• Ability to maintain client confidentiality
• Ability to communicate with all levels of management
• Ability to safely perform major job responsibilities with or without reasonable accommodations