What are the responsibilities and job description for the Customer Service Specialist position at elite personnel?
THIS POSITION IS 100% ONSITE
Our client, who specializes in custom glass, has over 50 years of experience in the commercial glass industry. We are seeking a detail-oriented Customer Service Representative to join our team. In this role, you will play a pivotal part in ensuring accuracy and efficiency in our service and order processing department.
Responsibilities:
- Promptly and professionally monitor and respond to phone and email inquiries and service calls
- Enter new service tickets into the database promptly, ensuring all relevant details are meticulously captured.
- Generate and process purchase orders for project-related materials and services.
- Track purchase orders to guarantee timely delivery, following up with vendors as necessary.
- Coordinate with internal teams to verify receipt of goods and services
- Communicate with vendors to confirm purchase details, delivery dates, and address any outstanding issues.
- Follow up on delayed or incomplete deliveries, escalating issues to management when necessary.
- Create and send invoices and finalize any outstanding ticket issues
Qualifications:
Must have customer service experience
Strong attention to detail and accuracy in data entry and record-keeping.
Excellent communication skills, both written and verbal, with the ability to interact effectively with internal teams, vendors, and external contacts.
Proficiency in Microsoft Office Suite and experience with database software
If this sounds like it is right up alley, please apply today!