What are the responsibilities and job description for the Customer Service Specialist position at Senate Termite and Pest Control?
Overview: We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service.
Duties: - Answer incoming customer calls in a professional manner - Assist customers with inquiries, orders, and issue resolution - Utilize phone etiquette to ensure positive customer interactions - Perform data entry accurately and efficiently - Upsell products or services to customers when appropriate - Conduct outbound calling campaigns to follow up with customers
Experience: - Previous experience in customer service or a related field is preferred - Proficiency in English is required; bilingual in Spanish is a plus - Strong communication skills to effectively communicate with customers - Ability to handle high call volumes while maintaining professionalism - Sales experience is beneficial for upselling opportunities Join our team and enjoy benefits such as competitive pay, opportunities for growth, and a supportive work environment. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting Customer Service Representative position.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $20 - $22