Patient Concierge/Patient Care Coordinator | Luxury Medspa

Elite Medspa and Wellness Center — Needham, MA

Full‑Time | Front Desk | Medical Aesthetics

Elite Medspa and Wellness Center is a premier, concierge‑level medical aesthetics practice known for exceptional patient outcomes, advanced treatments, and a luxury service experience.

We are extending a select invitation to an individual who embodies refinement, confidence, and an elevated sense of presence. This role is reserved for someone who naturally carries themselves with distinction, someone poised, impeccably presented, and capable of representing a high‑end practice with effortless sophistication.

This is not a standard front‑desk role. It is a front‑of‑house ambassador position for a practice that values discretion, excellence, and a seamless, high‑touch patient journey.

Key Responsibilities

• Welcome patients and oversee check‑in/check‑out with a warm, polished, concierge‑level presence
• Maintain a serene, immaculate front‑of‑house environment that reflects the elevated nature of the practice
• Handle calls, emails, texts, and inquiries with exceptional professionalism and composure
• Manage scheduling, EMR updates, and patient records with precision and discretion
• Support CRM management and contribute to a high lead‑conversion rate
• Coordinate reminder calls, rescheduling, and patient flow with grace
• Uphold HIPAA compliance and meticulous documentation standards
• Assist with daily operations and overall clinic presentation

Qualifications

• High School diploma required; Associate’s or Bachelor’s preferred
• Exceptional communication skills—articulate, attentive, and naturally engaging
• Strong computer proficiency (Outlook, Word, Excel or Google Suite)
• EMR experience
• Impeccable personal presentation and a refined, composed demeanor
• Ability to multitask seamlessly in a fast‑paced, high‑touch environment
• Experience in medical aesthetics, cosmetic dermatology, plastic surgery, luxury hospitality, or high‑end retail strongly preferred
• A genuine passion for medical aesthetics and delivering an elevated patient experience

Why This Role Is Different

• You will represent a practice where excellence is the baseline
• You will join a selective, supportive team committed to professionalism and growth
• You will work in a high‑end, results driven environment with opportunities for advancement
• You will be part of a culture built on integrity, refinement, and exceptional patient care

If you are someone who brings presence, polish, and a passion for aesthetics—and you thrive in environments where every detail matters—we invite you to express your interest.