Patient Care Concierge/ Wellness & Medspa

Elite Medspa and Wellness Center is a luxury concierge med spa and wellness practice in Needham offering aesthetic treatments, hormone replacement therapy (HRT) and integrative wellness programs. We give every patient a calm, personal, high-end experience from their first call to their follow-up.

About the Role

We're hiring a Patient Care Concierge to lead our wellness and hormone optimization patients through their care while helping the practice grow. This full-time role combines front desk and patient experience, lead follow-up and sales conversion, patient retention and executive assistant support for the Practice Owner.

You'll be a great fit if you're polished, organized and focused on patients, and you enjoy both caring for people and hitting growth goals.

What You'll Do

Patient Experience & Front Desk

• Greet patients with a warm, polished, concierge-level presence
• Keep the front of house calm, spotless and welcoming
• Manage check-in, check-out, patient flow and scheduling
• Answer calls, emails, texts and inquiries professionally
• Explain wellness and aesthetic treatments, policies and next steps to patients

Wellness & HRT Patient Coordination

• Be the main point of contact for hormone replacement therapy (HRT) and wellness patients
• Schedule consultations, follow-ups, lab reviews and program milestones
• Stay in close contact with patients before, during and after treatment
• Collect patient feedback and find ways to improve the experience

Lead Management, Sales & Retention

• Manage all incoming wellness and HRT leads and follow up promptly
• Track conversion rates and keep the CRM accurate
• Run retention campaigns, reactivation outreach and milestone messages
• Work with leadership to improve patient acquisition and lifetime value
• Report on conversion, retention and revenue
• Take advantage of generous bonus offers

Marketing & Business Development

• Help with growth strategy and wellness program planning
• Support marketing, educational content and community outreach
• Cross-promote aesthetics, wellness and hormone therapy services
• Research industry trends and new program opportunities

Operations & Retail

• Process payments for services and retail products
• Monitor inventory, restock and keep retail displays looking their best
• Check and apply Allē and Aspire rewards
• Ask patients for reviews and testimonials

Executive & Administrative Support

• Help the Practice Owner with scheduling, travel and projects
• Track wellness program initiatives and keep them on schedule
• Prepare reports and support planning

What We're Looking For

• 2 years in a med spa, aesthetics, dermatology, plastic surgery, wellness or luxury hospitality role
• Front desk, patient coordinator or concierge experience
• Comfortable with sales, lead follow-up and patient retention
• Experience with CRM or EMR software (e.g., [PatientNow, Boulevard, AestheticsPro, Nextech])
• Familiarity with Allē and Aspire rewards programs is a plus
• Knowledge of HRT, hormone optimization or functional medicine is a plus
• Excellent communication skills and a polished, professional presence
• Highly organized and able to juggle many tasks

Pay: $30.00 - $33.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Experience:

• wellness & HRT: 2 years (Required)
• Medspa: 1 year (Preferred)
• luxury sales: 2 years (Required)
• EMR systems: 2 years (Required)
• CRM software: 1 year (Preferred)

Work Location: In person

Salary : $30 - $33