Judicial Support Specialist 1 (Part-time; 36 hrs/wk) - Mediation Division (County Funded)

Description

Hourly rate is non-negotiable. The successful candidate will be hired at the minimum hourly rate.

This is specialized public contact and security related work providing for the physical safety of the Mediation/Arbitration Division court employees, and visitors to the Mediation/Arbitration Division in the conduct of official mediation hearings. Employees in this class are responsible for a variety of duties in connection with the mediation proceedings. Duties include checking-in all persons scheduled for mediation as well as extensive clerical duties such as answering phone calls, scanning documents, managing payments, maintaining filing system, updating and maintaining data bases, faxing, sending emails, taking and distributing messages as well as attending to persons who come to our office with questions. Assisting with the scheduling and calendaring of county and family cases.

This position works for the Mediation/Arbitration Division. Work is performed under the immediate direction of the Alternative Dispute Resolution Director.

Responsibilities

• Provides security for the mediators and parties in attendance.
• Greets all parties entering the Mediation/Arbitration Division.
• Remains alert to possible disturbances in the mediation rooms and waiting areas.
• In the event of a disturbance, escorts persons out of the office and contacts appropriate authorities to restrain and/or arrest.
• Provides information to, and answers questions and resolves problems from judges, attorneys, court officials, and the public.
• Makes inquiries on the computer to obtain docket information.
• Provides general clerical support to include front office duties.
• Performs related work as required.

Qualifications

• High school diploma or GED.
• Experience in customer service or in a clerical role
• Bilingual in English/Spanish preferred.

• Knowledge of established procedures for conducting mediation proceedings.
• Knowledge of local instructions and rules of practice by mediators.
• Some knowledge of established procedures in the flow of official business between the judiciary and mediation.
• Some knowledge of the use of legal instruments and records pertinent to the Mediation Division.
• Knowledge of modern office practices, procedures, equipment, and systems.
• Knowledge of personal computer application software such as Microsoft Word, Excel, and Outlook.
• Ability to establish rapport with judges, general magistrates, hearing officers, law enforcement personnel, and employees of the court system and the Clerk of the Courts.
• Ability to deal with witnesses, attorneys and the general public with necessary tact and courtesy.
• Ability to organize work, establish priorities, and meet deadlines.
• Ability to use independent judgment and discretion concerning confidential information.
• Ability to remain alert and observant with attention to necessary detail during mediation hearings and respective waiting areas.
• Ability to maintain composure in the event of disturbances and to immediately address such disturbances effectively and in accordance to established protocol.
• Ability to react quickly in following mediators’ directives in emergencies which may arise during mediation sessions.
• Ability to follow all established procedures previous to, during, and following the conclusion of mediation sessions.
• Ability to use independent judgment and discretion concerning confidential information.
• Willingness to follow requirements of official conduct as a representative of the court system.

Working Conditions/Physical Demands/Licenses Certifications

Working Conditions:

• Moderate noise; business office setting.

Physical Demands:

• Work involves a significant amount of standing, walking, sitting, talking, listening, balancing, stooping, and reaching with hands and arms; must be able to transfer up to 25 pounds.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. We also offer hybrid remote/onsite work schedules for certain positions throughout the Court. To determine if the job you wish to apply for is eligible for a partial remote work schedule, please review the job announcement for that position.

Part-time employees and those hired into "Other Personal Services" (OPS) positions may also be eligible for certain benefits depending upon the number of hours worked per week.