Court Program Specialist II (Domestic Violence Case Manager) (State Funded)

The essential function of this position within the organization is to provide administrative support to the Judiciary in managing, monitoring, and coordinating Domestic Violence cases. The position also assists Domestic Violence Judges during all Permanent Injunction hearings, motion calendars, and civil and criminal contempt/compliance calendars at the main courthouse and all branch court locations.

Additionally, the position is responsible for providing case information to self-represented litigants and court personnel, coordinating cases, and making referrals to community-based services. Duties include managing and preparing cases for court hearings, briefing judges, attending hearings, scheduling hearings, and performing related clerical functions.

This position serves as a liaison among the Judiciary, the Clerk of Courts, community-based service providers, parties, and their attorneys involved in Domestic Violence cases, ensuring litigants have maximum access to the courts and related services.

The position operates under the general supervision of a Courts Operations Manager, who provides guidance on work methods and procedures.

• Manages and prepares cases for court hearings by reviewing pleadings, researches and provides corresponding case information and other documentation pertinent to the case and/or litigants.
• Attends and assists Judges in injunction for protection hearings by drafting appropriate orders based on rulings, performs criminal background checks, works with parties to arrange parenting plans or time sharing, and calculates child support.
• Reviews case status to schedule hearings as appropriate; determines whether a hearing is required or if the matter can proceed without one, and prepares court orders and correspondence in accordance with judicial rulings.
• Coordinates community resources for referral of victims, children and offenders to counseling/treatment programs and monitors compliance with terms and conditions of court orders.
• Performs administrative duties, including preparing orders, documents, forms, and correspondence; maintains and distributes lists of social service providers to litigants; and develops and maintains record-keeping systems to support efficient case management.
• Assists self-represented litigants in person, by telephone and via correspondence, and provides case status and procedural information in accordance with rules of family and civil procedures, related laws and statutes.
• Performs related work as required.

• Bachelor’s degree from an accredited four-year college or university with course work in business, court or public administration, criminal justice, psychology, sociology, pre-law or related fields required.
• Three (3) years of related professional experience. Experience in the court of assignment preferred.
  • Master’s Degree may substitute for one year of required experience.
  • Juris Doctor degree may substitute for two-years of required experience.
  • Paralegal Certificate preferred.

Knowledge, Skills and Abilities (KSAs):

• Working knowledge, or ability to learn laws, court rules, procedures and policies, legal documents, and legal factors pertaining to the court of assignment.
• Knowledge, or ability to learn the organization, operation, function, and jurisdiction of the court of assignment.
• Knowledge, or ability to learn the calendaring procedures in the court of assignment and of modern techniques of case management.
• Knowledge of modern office practices and procedures.
• Ability to communicate effectively in writing, orally and through presentations.
• Ability to understand and follow oral and written instructions.
• Ability to make work decisions in accordance with laws, regulations, and departmental policies and procedures.
• Ability to accurately maintain a variety of complex records.
• Ability to establish and maintain effective working relationships with the judiciary, court administration personnel, and other private and public agency staff.
• Ability to work with minimal supervision and recognize and establish work priorities.
• Ability to handle sensitive matters with integrity and confidentiality.
• Ability to operate standard office equipment including personal computers and word processing and data entry applications for case management.
• Ability to work effectively with the public and handle individuals who are under stress with courtesy, tact and patience.

Working Conditions:

• Moderate noise; business office setting.

Physical Demands:

• Work involves a significant amount of standing, walking, sitting, talking, listening, balancing, stooping, and reaching with hands and arms; must be able to transfer up to 10 pounds.

Licenses Certifications:

• Juris Doctor (JD) degree or Paralegal Certificate preferred.