What are the responsibilities and job description for the Technical Training Manager position at Elevator Services Group?
Job Title: Technical Training Manager
Location: Hybrid – Largo, Florida (Hybrid working from the training center and home)
Reports To: Senior Technical Manager USA
Company Overview: Our client is a global leader in seamless mobility solutions for public and private buildings. They provide an innovative range of stairlifts, platform lifts, and home lifts combine reliability, innovation, and user-centric design, setting new industry standards. With a trusted network of partners, ensuring our client’s customers receive the highest level of service and advice.
Job Summary: We are seeking an enthusiastic and dynamic Technical Training Manager to lead dealer training initiatives at a state-of-the-art training center in Largo Florida. This pivotal role focuses on delivering engaging, hands-on training sessions to ensure dealers are technically proficient and certified to install our IPL and stairlift solutions. The role also involves creating a memorable, inspiring experience for dealers, showcasing our client’s products' value while fostering strong relationships. Occasional travel may be required to support on-site training and supervised installations, but the primary focus will be center-based training.
Key Responsibilities:
Dealer Training & Certification:
- Design, develop, and deliver both theoretical and hands-on training sessions at the training center, ensuring dealers achieve technical certification to install company products and equipment.
- Effectively communicate technical knowledge while promoting the unique benefits of company products to inspire and engage dealers.
- Provide occasional on-site training and supervised installations to support dealers with their installations.
Training Center Management:
- Take full ownership of the training center, ensuring it remains an energizing and inspiring environment.
- Oversee maintenance, equipment functionality, and the overall presentation of the center. Manage all training center activities, ensuring it operates smoothly and efficiently.
Dealer Engagement & Relationship Building:
- Cultivate strong relationships with dealers through interactive training sessions and post-training support.
- Host dealers during their visits, including organizing evening social activities to strengthen connections and create memorable experiences.
Continuous Improvement:
- Regularly assess and update training materials and methods to ensure they remain current and effective.
- Gather feedback from trainees to identify areas for improvement and implement changes accordingly.
Collaboration:
- Work closely with the Senior Technical Manager USA to align training programs with business goals.
- Collaborate with sales and technical teams to ensure training content supports broader company objectives.
Key Qualifications:
- A Level / High School Diploma standard education or equivalent (desirable).
- Minimum of 3 years of experience in stairlift installation and maintenance procedures (essential).
- Experience in incline platform lift installation and maintenance procedures (desirable).
- Proven experience in technical training, preferably in the stairlift, platform lift, or mobility industry (essential).
- Strong presentation and communication skills with the ability to engage and inspire diverse audiences.
- Excellent customer service skills and the ability to build relationships with clients.
- Excellent organizational and time management skills.
- Ability to manage training facilities, including maintenance oversight.
- Proficiency in Microsoft Office and Microsoft Teams.
- Strong troubleshooting and problem-solving skills.
- Willingness to travel occasionally within the US or Canada to support on-site training and supervised installations.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and inspiring work environment in a cutting-edge training center.
- A comprehensive onboarding and training program to ensure your success in the role.
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