Manager, Training Programs

Description

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Requirements

Job Summary:

The Manager, Training Programs leads the planning, execution, and oversight of organizational training programs / initiatives that equip clinical staff with the knowledge, skills and resources to deliver high quality, patient-centered care. This role is responsible for managing a team of trainers, driving program effectiveness, aligning training strategies with business goals, and ensuring compliance with regulatory standards.

Duties & Responsibilities:

Training Oversight:

· Acts as a strategic partner to leadership in assessing the company’s training methods, training content, and training deployment and providing recommendations for improvement aligned to the company’s business model and growth trajectory

· Partners with department leaders and subject matter experts to understand clinic/department training needs and training gaps; proposes solution-centered ideas to the Training department’s leadership

· Identifies and applies training and design strategies that result in the successful achievement of the company’s performance goals and compliance requirements

· Ensures training programs are standard, scalable, and adaptable to changing business needs

· Ongoingly reviews approved budget spend and resource allocation to ensure proper deployment and utilization in alignment with training department goals and objectives

· Leads and develops a team of training professionals (i.e., field trainers and instructional designers)

Training Development & Deployment:

· Collaborates with the Head of Training & Director Training on the design, delivery and execution of training programs for continuous improvement

· Provides feedback on training quality, adoption, effectiveness and results in driving outstanding patient care

· Directs the use of technology platforms, learning management systems, and e-learning tools

· Ensures all training activities comply with HIPAA, QUADA, company policies, and quality standards

· Acts as a liaison between training teams and clinic/department leaders to ensure alignment of training programs with operational needs/priorities

· Promotes adoption of learning technologies and modern instructional practices across the organization

· Champions a culture of continuous learning across all levels of the organization

Supervisory Responsibilisities:

· Provides direction, coaching, and performance management of trainers across clinical and call center operations

· Leads recruitment, onboarding, and development of new Training staff building a future talent pipeline for succession planning

· Fosters a collaborative, innovative, and accountable team culture aligned with Mia Aesthetics Core Values & Service Values

Required Skills/Abilities:

· Strong management, team building and change management skills

· Strong communication skills (verbal and written) across all levels of the organization

· Strong organization and project management skills

· Strong background in instructional design and curriculum development

· Ability to guide a training team in developing, designing, and creating content in support of leadership’s strategic direction

· Ability to measure, analyze, and validate the value of programs to the business (i.e., data analysis)

· Proficient at problem solving independently and collaboratively within/across teams

Education & Experience:

· Bachelor’s degree required; Master’s preferred in Training & Development, Learning & Development, Organizational Development, Psychology or related field

· Three plus (3 ) years of work-related experience including managing teams

· Proficiency of MS Office Suite

· Experience in managing various learning management systems (Articulate 360 preferred) and software (i.e., Canva, Photoshop)

· Bilingual in English and Spanish preferred

Physical Requirements:

· Prolonged periods of sitting at a desk, working on a computer, and answering multiple phone calls per day

· Must be able to lift up to 10-20 pounds at times

Travel Requirements:

· Up to 50% travel to outside clinic locations for training purposes