What are the responsibilities and job description for the Customer Care Coordinator position at Elevator Services Group?
Customer Care Coordinator Job Description
GENERAL SUMMARY:
Are you motivated by helping others and driven by results? We're looking for a dynamic professional to join our team in a role that blends inside sales with front office leadership. In this position, you'll play a key part in converting inbound leads to scheduled consultations, delivering outstanding customer experience, and ensuring the smooth, efficient operation of the front office. Beyond sales and operations, this is an opportunity to make a real difference—helping individuals with mobility challenges regain their freedom and independence.
CORE FUNCTIONS:
- Converting inbound calls and forms leads into consultations through strong customer connection and timely follow-up
- Coordinate and schedule field installations
- Request elevator permits and track permit progress
- Assist with tracking and ordering inventory
- Resolve customer concerns promptly and professionally
- Initial troubleshooting of equipment issues
- Utilize the proprietary operating system to document all customer interactions
- Maintain customer files
- Process invoices and customer payments
- Run reports essential to business operations
- Other duties as assigned
QUALIFICATIONS:
- Previous office management or customer service experience preferred
Demonstrated aptitude for problem‐solving; ability to determine solutions for customers
Must be results‐oriented and able to work both independently and within a team environment
- Must possess excellent verbal and written communication skills
- Proficiency in using Microsoft Office Suite and Google applications
- Must be detail oriented and have excellent organizational skills
- Manage multiple priorities seamlessly
- Stellar time management skills
- Strong customer service focus
ABOUT OUR CLIENT:
Our client is a leading full-service provider specializing in the sales, service, and installation of a broad range of mobility and home accessibility equipment. The company's offerings include stair lifts, auto lifts, ramps, platform lifts, patient lifts, power wheelchairs, scooters, and more. Our client caters to short- and long-term rental needs for homes, offices, and institutions. Locally owned and operated.