What are the responsibilities and job description for the Account Manager position at Elevated Facility Services?
Company Overview
Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry’s best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated’s local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.
What To Expect
The Account Manager will support our existing customer base and will collaborate with the sales team to reach prospective clients.
Duties/Responsibilities
At Elevated, we invest in our team members and provide the tools, benefits, and opportunities needed to build a long-term career.
Perks & Benefits
Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry’s best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated’s local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.
What To Expect
The Account Manager will support our existing customer base and will collaborate with the sales team to reach prospective clients.
Duties/Responsibilities
- Develop and maintain strong relationships with building owners, property managers, general contractors, consultants, and other key decision-makers.
- Manage a portfolio of assigned customer accounts and serve as the primary point of contact.
- Generate revenue growth through renewals, upselling, and cross-selling maintenance, repair, modernization, and other elevator services.
- Identify client needs and recommend solutions that align with operational and business objectives.
- Prepare proposals, negotiate contracts, and secure service agreements.
- Work collaboratively with operations and field teams to ensure timely and successful service delivery.
- Communicate customer requirements, concerns, and expectations to management and internal stakeholders.
- Proactively resolve customer issues and ensure a high level of customer satisfaction.
- Monitor account performance, forecast revenue opportunities, and maintain accurate sales pipeline information.
- Manage multiple customer projects simultaneously while meeting deadlines and company objectives.
- Conduct regular customer visits and business reviews to strengthen relationships and identify growth opportunities.
- Maintain detailed and accurate records of customer interactions, contracts, and account activity within CRM systems.
- Partner with business development and sales teams to pursue new opportunities and support strategic growth initiatives.
- Stay informed of industry trends, competitor activities, and market developments.
- Strong attention to detail
- Ability to multi-task
- Excellent verbal and written communication skills
- Possess aptitude for technical, mechanical concepts, and terminology
- Exceptional attention to detail, problem-solving and decision-making skills
- Excellent customer service skills
At Elevated, we invest in our team members and provide the tools, benefits, and opportunities needed to build a long-term career.
Perks & Benefits
- Medical & Life Insurance Coverage
- 401(k) Company Match
- Paid Time Off & Holidays
- Employee Stock Purchase Program
- Paid Parental Leave
- Career Growth Opportunities
- Professional Development
- Employee Referral Bonus Program