Managing Director

Elevate is recruiting a Managing Director, Investigations Program. The Managing Director, Investigations Program, is the senior operational leader responsible for the overall strategy, implementation, scaling, performance, and financial success of a large-scale workplace investigations managed service. This role serves as the executive owner of the program, overseeing all aspects of delivery, governance, staffing, technology enablement, quality management, customer engagement, and continuous improvement.

The Managing Director will be responsible for standing up and scaling a high-volume investigations operation supporting tens of thousands of annual matters while maintaining quality, consistency, compliance, and service levels. This individual will partner closely with customer stakeholders, delivery leaders, technology teams, recruiting, and executive leadership to build a best-in-class investigations program. The ideal candidate combines operational leadership, workforce planning, process optimization, technology implementation, and managed services experience, with a proven track record of scaling complex service delivery operations.

This role is onsite in Arlington, VA.

Specifically, the Managing Director will

• Lead the overall strategy, implementation, and operation of a large-scale workplace investigations program.
• Design and implement the operating model, organizational structure, governance framework, escalation processes, quality controls, and reporting mechanisms required to support enterprise-scale delivery.
• Develop workforce planning and scaling strategies to support significant volume growth, seasonal demand fluctuations, and evolving customer requirements.
• Oversee recruiting, onboarding, training, and organizational development efforts to ensure appropriate staffing levels and capability development.
• Establish and manage delivery metrics, service level agreements, quality standards, productivity targets, and key performance indicators.
• Drive operational excellence initiatives focused on efficiency, consistency, quality improvement, cost optimization, and customer satisfaction.
• Lead implementation and adoption of technology solutions, workflow tools, automation initiatives, AI-enabled capabilities, reporting platforms, and process improvements.
• Partner with customer leadership to ensure alignment on business objectives, service expectations, governance requirements, and strategic priorities.
• Oversee financial performance, budgeting, forecasting, profitability, resource utilization, and operational investments across the program.
• Manage executive-level stakeholder communications, business reviews, escalations, and ongoing relationship management activities.
• Provide leadership and oversight to program directors, managers, quality leaders, technology teams, and delivery personnel.
• Identify operational risks and develop mitigation plans related to capacity, quality, compliance, staffing, technology, and customer requirements.
• Lead transition, transformation, and expansion initiatives as customer requirements evolve over time.
• Ensure compliance with applicable legal, regulatory, privacy, security, and customer requirements across all aspects of delivery.

Experience

• 10 years of leadership experience within managed services, legal operations, compliance operations, investigations, employee relations, human resources operations, business process outsourcing, consulting, or comparable large-scale service delivery environments.
• 5 years of experience leading large, multi-level operational teams supporting complex customer programs.
• Demonstrated experience standing up, scaling, and optimizing high-volume service delivery organizations.
• Proven experience managing customer-facing programs with executive stakeholder engagement responsibilities.
• Experience implementing process improvement, operational excellence, Lean, Six Sigma, workflow redesign, or transformation initiatives.
• Experience leading technology implementations, workflow platforms, automation programs, AI-enabled solutions, analytics programs, or digital transformation initiatives.
• Experience managing financial performance, operational budgets, forecasting, workforce planning, and profitability targets.
• Experience building operational governance frameworks, KPI programs, reporting structures, and performance management processes.
• Prior experience working with enterprise customers and complex stakeholder environments is strongly preferred.

Skills for Success

• Ability to foster a culture of accountability, continuous improvement, inclusion, collaboration, and high performance across the organization.

Technical Skills

• Microsoft Office, Teams
• Lean or Six Sigma is preferred

Qualifications

• A Bachelor's degree is required
• A JD, MBA, or equivalent degree is preferred.

Compensation

US national salary range: $175,000 - 225,000, based on job-related skills, experience, and level. In addition, Elevate offers full-time employees a comprehensive benefits package and PTO.

Company Information

Elevate is a law company. We provide software and services for the intersection of business and law. Our legal, business, and technology professionals offer practical ways for global law departments and law firms to improve efficiency, quality, and business outcomes.

Our most recent achievements and distinctions include:

• Certified as one of the UK’s Best Workplaces® for Development 2025 by Great Place to Work®
• Certified as a Great Place to Work® 2025 in the US, UK, India, and Philippines
• For the tenth consecutive year, in 2025, Chambers & Partners named Elevate as a Top global services provider, ranking us as Band 1 (highest ranking) in all applicable categories (Contract Lifecycle Management, Litigation Services, and Flexible Legal Staffing) and as an Alternative Legal Service Provider in Asia-Pacific
• Newsweek named Elevate one of ‘America’s Greatest Workplaces in Professional Services’ for 2025 and previously awarded it the highest rating in the ‘America’s Greatest Workplaces for Diversity’ and ‘America’s Greatest Workplaces for 2024’ lists
• For the fourth year in a row, Elevate’s integrated law firm is designated as a top law firm in Commercial Litigation in the 2024 edition of Best Lawyers/US News & World Report Best Law Firms
• Elevate named a top ALSP in Asia by Thomson Reuters’ Asian Legal Business in 2024

Learn more at: https://elevate.law

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