What are the responsibilities and job description for the Desktop Specialist position at Elevate Human Capital, LLC?
EHC is currently looking for a Desktop Specialist for a client in the south Houston, TX area.
Duties/ Responsibilities:
- Deploy desktop application software.
- Provide technical assistance for all levels of end users, from frontline to C-Suite.
- Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in-person.
- Provide support for employee lifecycle (new hires, moves, terminations).
- Provide printer administration, including service call management and replacing toners.
- Provide support for periodic inventories of IT resources.
- Engage in IT-related projects to grow knowledge and skills.
- Perform other duties as assigned.
Qualifications:
- Strong work ethic and follow through of tasks to completion.
- Ability to successfully and efficiently work independently and as a team member.
- Excellent written and oral communication skills in the English language.
- Minimum of four (4) years of professional IT experience in a corporate environment. Additional relevant education or IT Certification is desirable.
- Extensive knowledge of Windows 10/11, Android, iOS, and printers.
- Critical thinking, independent analysis, communication and problem solving.
- Mindful of SLAs and uses good judgement when following escalation path.
- Excellent time management and multitasking skills.
Environmental Expectations:
- Work Environment- 90% office, 10% outside or warehouse conditions.
- Travel – 10% - Coverage of local sites as needed.
- OS Landscape - 98% Windows, 2% Linux
- Attendance - Regular attendance following an established work schedule. Ability to work outside the regular schedule and adjust schedule to meet peak periods when required.
- Other essential functions - Must be able to work in a team atmosphere. Must put forward a professional behavior that enhances productivity and promotes teamwork as well as cooperation.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Corporate IT: 4 years (Required)
- Windows 10/11: 4 years (Required)
- iOS: 4 years (Required)
- Android: 4 years (Required)
- SLA/Ticketing System: 4 years (Required)
- Printer: 4 years (Required)
License/Certification:
- IT Certifications (Preferred)
Ability to Commute:
- Houston, TX 77051 (Required)
Work Location: In person
Salary : $60,000 - $70,000