What are the responsibilities and job description for the After Sales Service Department position at Elevate Human Capital?
EHC is currently looking for an After Sales Coordinator for a Client in Middlesex, NJ.
The After Sales Coordinator provides administrative and transactional support to the Sales team. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed.
Essential Responsibilities:
- Dedicated support to answer or coordinate responses for all requests from the assigned customers
- Ensure high levels of customer satisfaction through excellent sales service
- Comply with inventory control procedures and RMA's
- Expedite orders and incoming PO's and Sales Orders
- Advise sales of any changes on incoming PO's and Sales Orders
- Update Sales orders with any changes to customer information
- Other sales/expediting duties as assigned by manager.
Required Skills and Abilities:
- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment.
Education and Experience:
- High school diploma required; college coursework preferred
- At least two years of administrative experience is preferred