What are the responsibilities and job description for the Entry Level Customer Service Representative position at ELEVANCE NYC?
ELEVANCE NYC believes in creating deep, long-lasting, and meaningful relationships with our customers through direct interaction. We are dedicated to fostering positive, helpful, and straightforward experiences with face-to-face interaction. Our passion lies in making these interactions beneficial and impactful for our customers.
This is a full-time on-site role for an Entry Level Customer Service Representative, located in New York, NY. The Customer Service Representative will be responsible for managing customer inquiries, providing product and service information, resolving product and service problems, and ensuring customer satisfaction. The role involves interacting with customers directly to build and maintain strong customer relationships.
- Customer Service, Customer Support, and Customer Experience skills
- Ability to ensure high levels of customer satisfaction
- Strong interpersonal and communication skills
- Problem-solving and critical thinking skills
- Ability to work effectively in a team-oriented environment
- Experience in a customer-facing role is a plus
- High school diploma or equivalent required, Bachelor's degree preferred