What are the responsibilities and job description for the Staffing - IT Desktop Support position at Elevait Solutions?
IT Desktop Support/Canton, NY/Onsite
Job Summary
The Corporate Field Services Technician is responsible for delivering prompt and professional technical support to end-users at a manufacturing facility. This role is vital in restoring IT services by troubleshooting and resolving incidents related to computer systems, hardware, and software both onsite and occasionally remote. The technician will leverage skills in Microsoft environments, hardware management, and enterprise tools to maintain high service levels, ensure customer satisfaction, and adhere to service management protocols. Compliance with DOD/ITAR regulations is mandatory; only US Citizens are eligible.
Key Responsibilities
- Provide technical support for Windows 7/10, MS Office (2010/2013/2016/O365), and Microsoft-based applications.
- Troubleshoot and resolve hardware, software, and network issues, including Active Directory administration and VPN connectivity.
- Support cloud applications (OneDrive, Office365), Citrix, and endpoint protection (Symantec).
- Deploy, configure, and manage desktops, printers, conference room equipment, and telephony devices.
- Utilize tools such as Dameware, Altiris Deployment Server, ServiceNow, and Cisco WebEx.
- Conduct asset management, equipment moves, and hardware ordering/deployment.
- Maintain documentation, utilize the knowledge base, and participate in multi-team technical discussions.
- Deliver excellent customer service, communicate status updates, and adhere to SLAs and team guidelines.
- Be available for 24/7 on-call coverage and light travel as needed for field support.
Candidate Insights
- Opportunity to make an immediate impact by restoring IT services in a hands-on, dynamic environment.
- Gain experience across multiple IT domains: desktop support, networking, asset management, and cloud applications.
- On-the-job training and real-world troubleshooting with modern enterprise tools.
- Competitive compensation and potential for contract extension or internal mobility after 1.5-2 years.
- Work within a professional team, develop customer service skills, and interact with diverse stakeholders.
Skills Emphasis:
Hands-on IT support, hardware expertise, Microsoft environments, endpoint security, customer service excellence, and adaptability in a fast-paced, regulated setting.
Job Summary
The Corporate Field Services Technician is responsible for delivering prompt and professional technical support to end-users at a manufacturing facility. This role is vital in restoring IT services by troubleshooting and resolving incidents related to computer systems, hardware, and software both onsite and occasionally remote. The technician will leverage skills in Microsoft environments, hardware management, and enterprise tools to maintain high service levels, ensure customer satisfaction, and adhere to service management protocols. Compliance with DOD/ITAR regulations is mandatory; only US Citizens are eligible.
Key Responsibilities
- Provide technical support for Windows 7/10, MS Office (2010/2013/2016/O365), and Microsoft-based applications.
- Troubleshoot and resolve hardware, software, and network issues, including Active Directory administration and VPN connectivity.
- Support cloud applications (OneDrive, Office365), Citrix, and endpoint protection (Symantec).
- Deploy, configure, and manage desktops, printers, conference room equipment, and telephony devices.
- Utilize tools such as Dameware, Altiris Deployment Server, ServiceNow, and Cisco WebEx.
- Conduct asset management, equipment moves, and hardware ordering/deployment.
- Maintain documentation, utilize the knowledge base, and participate in multi-team technical discussions.
- Deliver excellent customer service, communicate status updates, and adhere to SLAs and team guidelines.
- Be available for 24/7 on-call coverage and light travel as needed for field support.
Candidate Insights
- Opportunity to make an immediate impact by restoring IT services in a hands-on, dynamic environment.
- Gain experience across multiple IT domains: desktop support, networking, asset management, and cloud applications.
- On-the-job training and real-world troubleshooting with modern enterprise tools.
- Competitive compensation and potential for contract extension or internal mobility after 1.5-2 years.
- Work within a professional team, develop customer service skills, and interact with diverse stakeholders.
Skills Emphasis:
Hands-on IT support, hardware expertise, Microsoft environments, endpoint security, customer service excellence, and adaptability in a fast-paced, regulated setting.
Salary : $22 - $24