Customer Solutions Specialist

Overview

Are you energized by building new business, cultivating customer relationships, and closing impactful deals?

Electro Rent is growing our Sales Team and looking for talented, driven professionals to join us as Customer Solutions Specialist!

This is your opportunity to be a key player in a fast-paced, high-growth environment where your skills, ideas, and energy can make a real impact. We’re seeking sales professionals who thrive in a consultative, customer-focused setting and are eager to take ownership of the full sales cycle.

Why Electro Rent?

We are a global leader in test & measurement technology solutions, trusted by innovators across industries. As we grow our Sales Team, this is a chance to join a company where your voice, ideas, and ambition truly matter—and gain momentum in your career.

At Electro Rent, diversity, equity, and inclusion are more than just words—they’re a core part of who we are. We’re committed to building a workplace where everyone is welcome, seen, and empowered to succeed. As an Equal Opportunity Employer, we welcome applicants of all backgrounds—including race, gender identity or expression, sexual orientation, disability, age, veteran status, and more—to apply without bias.

As a Customer Solutions Specialist, you will play a critical role in supporting sales success by providing commercial, administrative, and operational support across the entire sales cycle. You will manage inbound customer inquiries, coordinate internal sales processes, and handle transactional business to drive customer satisfaction and revenue growth.

This is a dynamic, high-visibility position combining inside sales activity with operational support. You will act as a vital bridge between customers, field sales, and internal teams, helping maximize opportunities in assigned accounts and territories.

As part of the Customer Solutions team, you will:

• Craft tailored, operationally sound solutions that meet customer needs and set deals up for success.

• Design and validate solutions that align customer requirements with Electro Rent’s capabilities.

• Support Inside and/or Field Sales with deep product knowledge and expert use of sales tools and processes.

• Boost conversion rates by enabling differentiated solutions customers are more likely to accept.

Responsibilities

• Support inside and/or outside sales teams by coordinating quotes, proposals, order processing, and internal workflows from initial inquiry through delivery.
• Manage inbound inquiries from existing and potential customers, ensuring professional and timely responses.
• Promote Electro Rent’s value proposition to new and existing customers to create near-term rental and sales opportunities.
• Coordinate with inside and/or outside sales teams to transition qualified opportunities for order closure.
• Track and update sales activities, opportunities, and customer interactions in Salesforce.com to ensure accurate sales funnel management and forecasting.
• Support inside and/or field sales by preparing quotes, updating CRM records, and coordinating documentation for contracts and proposals.
• Maintain high-level customer interaction to handle transactional business, repeat inquiries, and routine support, ensuring customer satisfaction and continuity.
• Assist with other special sales support tasks and projects as assigned.

Key Accountabilities

• Identify and qualify early-stage opportunities.
• Support open quotes by driving follow-up activities to accelerate deal closure or retire expired opportunities.
• Execute call-out schedules to existing and potential customers to promote Electro Rent’s offerings.
• Collaborate effectively with the broader sales organization to ensure seamless transitions and excellent customer experience.

Qualifications

• 2 years of experience in inside sales, sales development, sales support, or customer service, ideally in a technical or B2B environment.
• Strong communication skills with confidence engaging internal stakeholders and external customers over the phone, via email, and in virtual meetings.
• Highly organized with the ability to manage multiple tasks, prioritize effectively, and pay attention to detail.
• Proactive approach to outbound calling and lead generation.
• Proficiency with CRM systems (e.g., Salesforce) and MS Office tools.
• Ability to navigate LinkedIn for prospecting and researching target customers.
• A customer-first mindset with the ability to work collaboratively within a team environment.

Preferred Qualifications

• Experience supporting sales of technical products, test & measurement equipment, or rental services.
• Understanding of B2B commercial sales cycles and solution selling.
• Background in engaging with engineering, manufacturing, or technology customers.
• Education in engineering, business, or a related discipline.

EEO Statement:

Electro Rent is an Equal Opportunity Employer and complies with all applicable federal, state, and local fair employment practices laws. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law.

As a federal contractor, Electro Rent also complies with applicable laws regarding affirmative action and veterans' employment. We are committed to providing reasonable accommodation to qualified individuals with disabilities and applicants with disabilities throughout the recruitment process.