What are the responsibilities and job description for the Community Manager position at Elderly Housing Development & Operations Corporation (EHDOC)?
Job Title: Community Manager (HUD & Tax Credit Programs)
Work Location: Steelworkers Towers and I.W. Abel Place, overseeing both properties.
Elderly Housing Development and Operations Corporation (“EHDOC”), is a national non-profit affordable housing developer, owner and property management company that operates over 59 multifamily properties with over 4,800 units in 14 states, District of Columbia and Puerto Rico.
Benefits: Medical, Dental, Vision and Pension
Salary: $55-65K
Job Summary:
The Community Manager is responsible for managing the daily operations of affordable housing communities, ensuring compliance with HUD regulations and Low-Income Housing Tax Credit (LIHTC) requirements. This role involves managing tenant relations, coordinating maintenance, and ensuring the property meets all regulatory standards while fostering a positive living environment for residents.
Key Responsibilities:
Property Management and Operations:
Work Location: Steelworkers Towers and I.W. Abel Place, overseeing both properties.
Elderly Housing Development and Operations Corporation (“EHDOC”), is a national non-profit affordable housing developer, owner and property management company that operates over 59 multifamily properties with over 4,800 units in 14 states, District of Columbia and Puerto Rico.
Benefits: Medical, Dental, Vision and Pension
Salary: $55-65K
Job Summary:
The Community Manager is responsible for managing the daily operations of affordable housing communities, ensuring compliance with HUD regulations and Low-Income Housing Tax Credit (LIHTC) requirements. This role involves managing tenant relations, coordinating maintenance, and ensuring the property meets all regulatory standards while fostering a positive living environment for residents.
Key Responsibilities:
Property Management and Operations:
- Oversee the daily operations of the property, ensuring the community is well-maintained, clean, and compliant with all local, state, and federal regulations.
- Manage tenant leasing processes, including tenant screening, application processing, lease execution, and move-ins/move-outs.
- Ensure that the property meets HUD and Tax Credit program standards, including annual recertifications, inspections, and other compliance requirements.
- Supervise property maintenance staff or contractors, ensuring that routine maintenance and repairs are handled promptly and effectively.
- Manage budgets and expenses related to property operations, including rent collections, utilities, and maintenance costs.
- Ensure that all HUD and Tax Credit documentation and records are accurate, complete, and up to date.
- Ensure compliance with HUD regulations and the LIHTC program, including tenant eligibility, rent limits, and household income certifications.
- Prepare and submit regular reports related to program compliance, financial performance, occupancy, and other required documentation.
- Conduct and coordinate regular property inspections to ensure compliance with HUD and Tax Credit guidelines.
- Address and resolve issues identified in compliance audits or inspections, taking corrective action as needed.
- Compliance with EIV, Tax Credit Software and TRACS
- Perform other tasks as assigned by property management, including assisting in lease-ups, managing waiting lists, and other administrative functions.
- Act as the primary point of contact for residents, addressing concerns, complaints, and requests in a timely and professional manner.
- Foster a positive and supportive community environment by ensuring residents’ needs are met and maintaining open lines of communication and staff.
- Coordinate tenant activities, events, and community-building initiatives.
- Ensure all residents are fully informed of policies, procedures, and any updates related to the HUD or Tax Credit programs.
- Supervise and lead onsite staff, including leasing agents, maintenance personnel, and other support staff.
- Provide training, guidance, and support to staff to ensure high performance and adherence to company policies and regulatory standards.
- Conduct performance evaluations for staff, providing feedback and setting goals for improvement.
- Oversee the collection of rent payments and ensure that accounts are current, addressing late payments or delinquencies.
- Develop and manage the property’s annual budget, including forecasting expenses and revenue for operational needs.
- Track and report financial performance, including preparing financial statements, and ensuring timely payment of invoices.
- Ensure all financial and administrative documents, such as leases, tenant records, and payment histories, are properly filed and maintained.
- Ensure the property adheres to safety standards, managing risk factors and ensuring proper emergency procedures are in place.
- Respond promptly to emergencies such as maintenance issues, resident concerns, or safety hazards.
- Develop and implement strategies to market the property, including advertising, outreach, and community involvement.
- Work to maintain high occupancy rates and manage waiting lists for available units.
- Implement strategies to improve resident retention, including enhancing the living experience and addressing tenant concerns.
- Bachelor’s degree in business administration, property management, or related field (or equivalent experience).
- At least 5–10 years of experience in property management, specifically in affordable housing, HUD, or Low-Income Housing Tax Credit (LIHTC) programs.
- Strong knowledge of HUD regulations, LIHTC compliance, and other affordable housing guidelines.
- Excellent communication and interpersonal skills, with the ability to interact effectively with residents, staff, and external stakeholders.
- Strong organizational skills and attention to detail.
- Ability to manage budgets, track expenses, and generate financial reports.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and property management software.
- Ability to handle sensitive and confidential information with discretion.
- Experience managing teams, providing leadership and support to staff.
- Customer-service oriented with a strong focus on tenant satisfaction.
- Certified Occupancy Specialist Certification (COS) or Housing Choice Voucher Program, HCCP, TCS, AHM,CMH (either one is required),
- Familiarity with affordable housing applications, including rent limits, tax credit certifications, and tenant eligibility requirements.
- Full-time position, with standard office hours and potential after-hours or weekend work depending on property needs.
- Onsite office and community environment, with occasional visits to external offices or agencies.
- Some travel to related property sites or training and conferences may be required.
Salary : $55,000 - $65,000
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