Assistant General Manager

Assistant General Manager
Elder | New York City

Michelin or fine dining experience preferred

Chef Sujan Sarkar’s newest concept, Elder, is a modern British Indian chophouse opening in New York City. Elder blends the bold flavors and spices of India with the warmth, tradition, and refinement of a classic British chophouse.

We are building a disciplined, hospitality-driven opening team of front-of-house professionals committed to delivering exceptional service, operational excellence, and memorable guest experiences.

The Assistant General Manager is a hands-on leadership role responsible for supporting all aspects of dining room operations while working closely with the General Manager, Chef team, and ownership. This position plays a critical role in shaping the culture, standards, and daily execution of service at Elder.

This is not a purely administrative management role—it is an active floor position rooted in hospitality, operational discipline, accountability, and team development. The ideal candidate leads by example, thrives in high-performance environments, and understands that exceptional guest experiences are built through consistency, communication, and attention to detail.

As Elder grows, this role is designed to evolve into a senior operational leadership position within the hospitality group, contributing to the long-term growth and success of future concepts.

Dining Room Leadership & Service Execution

• Lead and support daily FOH operations with professionalism and precision
• Maintain elevated hospitality standards, service timing, communication, and floor awareness
• Actively manage service flow while ensuring seamless coordination between FOH and BOH teams
• Provide visible leadership during service while remaining calm, composed, and solution-oriented
• Assist in maintaining a culture of accountability, professionalism, and hospitality excellence

Team Development & Training

• Support hiring, onboarding, and development of FOH team members
• Lead ongoing service education and standards training
• Ensure consistency in steps of service, guest communication, menu knowledge, and operational execution
• Coach and mentor staff through direct floor presence and constructive feedback
• Foster a team-oriented environment focused on growth, discipline, and collaboration

Guest Experience

• Maintain a strong and active presence on the dining room floor
• Handle guest relations with professionalism, emotional intelligence, and urgency
• Anticipate guest needs while creating thoughtful and personalized dining experiences
• Resolve service challenges proactively and professionally
• Support reservation management and VIP guest experiences alongside management team

Operations & Administration

• Assist with scheduling, labor management, and payroll oversight
• Support inventory systems, ordering processes, and operational organization
• Ensure accuracy of POS systems, menus, service materials, and daily operational checklists
• Monitor cleanliness, maintenance, and overall presentation of the restaurant
• Participate in administrative responsibilities necessary for smooth daily operations

General Operational Support

• Work closely with the General Manager and Chef team to ensure alignment between service and culinary execution
• Support all areas of the restaurant as needed to uphold operational standards
• Participate in pre-service meetings, service planning, and continuous improvement initiatives
• Maintain flexibility and adaptability in a demanding opening environment

• 2–4 years of management experience in fine dining or upscale hospitality environments
• Michelin-starred or highly structured fine dining experience preferred
• Strong understanding of high-level hospitality and dining room operations
• Exceptional leadership, communication, and organizational skills
• Ability to perform with composure and precision in a structured, fast-paced environment
• Hands-on leadership style with strong floor presence
• Commitment to accountability, consistency, and continuous improvement
• Experience with scheduling, labor management, POS systems, and operational oversight preferred
• Impeccable grooming and adherence to professional standards

We are building a hospitality program centered around precision, warmth, consistency, and genuine guest connection.

This is a small, hands-on opening team with high expectations across all positions. We are seeking individuals who value hospitality, leadership, accountability, and long-term growth within a serious and ambitious restaurant group.

This position is structured with a clear trajectory toward senior operational leadership as the group expands. The expectation is long-term development, leadership growth, and operational ownership across future concepts