Support Analyst I

Position: Support Analyst I

Job Type: W2 Contract *Please note- candidates must be capable of sitting on our W2 without sponsorship now or in the future.

Work Model: Fully Onsite

Location: Philadelphia, PA

Are you passionate about providing excellent technical support in a fast-paced hospital environment? We are seeking a dedicated Support Analyst I to serve as the first point of contact for our healthcare IT support team. This vital role ensures smooth operation of end-user devices and software, directly impacting patient care and staff efficiency across our campuses.

In this role, you will demonstrate your knowledge of Tier 1 service support, troubleshoot hardware and software issues, and deliver exceptional customer service to hospital staff and clinicians. Your contributions will help ensure that our technology infrastructure remains reliable and secure, supporting lifesaving work daily.

Required Skills

• 2-3 years of experience in EUD or Service Desk support
• Proven ability to troubleshoot hardware (PCs, printers, peripherals) and basic software issues
• Strong knowledge of Windows OS, networking (TCP/IP), and peripheral equipment
• Excellent communication, problem-solving, and organizational skills
• Customer service-oriented mindset with experience managing support tickets and escalation procedures
• Experience with deploying and supporting hospital technology is highly preferred
• A Certification required
  
  

Nice to Have Skills:

• Medical terminology familiarity and hospital IT support experience
• Experience with printer support and mobile device management
• Additional certifications such as Network or Security
• Military background
  
  

Preferred Education and Experience:

• High school diploma required; technical school diploma or some college preferred
• 1 years of experience in medical or healthcare IT support fields
  
  

Other Requirements:

• Must possess a valid driver’s license and be willing to travel to offsite locations as needed (position is 100% onsite)
• Ability to work effectively in a team environment with minimal supervision
• Prior deployment experience with PC and printer setup and support
  
  

This is your opportunity to make a meaningful difference supporting hospital staff and patients in an innovative healthcare setting. If you’re ready to bring your technical skills and enthusiasm to a rewarding role, don’t wait—apply now and be part of our client’s life-changing team!

#IND