What are the responsibilities and job description for the Operations Manager position at EKLUTNA GAMING AUTHORITY?
The Operations Manager oversees all casino operations during their assigned shift, ensuring exceptional guest service, operational efficiency, and compliance with gaming regulations and company policies. This role supervises all the Casino Departments, manages slot floor operations to minimize downtime, oversees cash-handling and bankroll accountability, and coordinates with other departments to ensure seamless daily operations. The Operations Manager serves as Manager on Duty, maintains the integrity of financial and gaming operations, and assumes the responsibilities of the General Manager and Assistant General Manager in their absence.
The essential functions include, but are not limited to the following:
- Provide exceptional customer service to guests and team members while promoting a positive and professional work environment.
- Ensure compliance with all company policies, procedures, Internal Controls, gaming regulations, and Tribal, state, and federal requirements.
- Supervise all casino operations during assigned shifts, ensuring efficient operations, regulatory compliance, and high standards of guest service.
- Lead, schedule, coach, train, and evaluate team members, including performance management and development.
- Resolve guest concerns, operational issues, and employee matters promptly and professionally.
- Assist with staffing needs, including covering operational roles to provide employee breaks and meal periods when necessary.
- Monitor casino operations through routine inspections to ensure safety, security, cleanliness, equipment functionality, and quality standards throughout the property.
- Coordinate with all departments to support operational goals, special events, promotions, and financial objectives.
- Oversee gaming activities to ensure games are conducted fairly and in compliance with applicable laws, regulations, and Internal Controls.
- Supervise Main Bank/Cage operations to ensure accurate cash handling, financial accountability, and compliance with company policies.
- Review operational, financial, and activity reports and recommend improvements to enhance efficiency and guest satisfaction.
- Respond quickly to emergencies and operational disruptions to minimize impact on guests and casino operations.
- Maintain effective communication with the General Manager and Assistant General Manager regarding operational issues, incidents, and shift activities.
- Maintain professionalism, sound judgment, and composure in a fast-paced, high-pressure environment.
- Oversee the cleanliness, appearance, and maintenance of the casino throughout operating hours.
- Be available to work flexible schedules, including evenings, weekends, holidays, extended shifts, and emergency call-outs as needed.
- Perform other duties as assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Bachelor's Degree or equivalent combination of Education and Professional experience
Additional Requirements
- Must be 21 years of age or older.
- Respond to common inquiries and/or complaints from guests.
- Ability to deal with inebriated customers in a courteous manner.
- Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
Required Work Cards
- Successful Licensing with Eklutna Tribal Gaming Commission
Machinery, Work Equipment, Programs, Software, Hardware Used
- Personal Computer including Microsoft Office and IGT Falcon software
- Document scanner and printer
- Various hardware/software used in the slot machine environment
It is the policy of Native Village of Eklutna/Chin’an Gaming Hall to ensure equal employment opportunities to all applicants and employees based on individual’s qualifications regardless of race, color, religion, age, sex, handicap, or national origin. Chin’an Gaming Hall is an employer of American Indian/Alaska Native Preference under Public Law 93-638.