What are the responsibilities and job description for the Technical Support Engineer position at eJAmerica?
- Working schedule: 7.00 AM to 5.00 PM
The Deskside support member should have strong technical knowledge and hands–on experience on below technologies:
- ITIL & Ticketing System Familiarity
- Microsoft Client OS (Win10, 11)
- Basic network configuration and troubleshooting (static IP, DHCP, DNS)
- Microsoft 365 Support
- Print and File share services
- Hardware Break-fix/Replacement
- Patch Management
- Application installation and troubleshooting
- Imaging & Device Provisioning
Detailed Job Description
- Over 5 years of hands-on experience in desktop support and end-user computing.
- Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
- Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).
- Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.
- Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.
- End-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning.
- Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
- Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.
- Capable of documenting solutions and creating user-friendly knowledge base articles.
- Work collaboratively with IT teams to maintain a stable and efficient desktop environment.
- Experienced in working in a global delivery model with strong communication, analytical, and time management skills.
- Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.
Desirable (not mandatory): Relevant technical & process certifications:
- ITIL V4 Foundations
- MD-102: Endpoint Administrator
- Microsoft 365 Certified: Fundamentals - MS-900