What are the responsibilities and job description for the Desk Side Support Technician (EUC) position at eJAmerica?
- Working schedule: 7.00 AM to 4.00 PM
- Regional Support. The Selected Resource will be open to occasional travel for about 2 hrs.
- Regional resources are preferred to be located in the following offices Northeast Region – Fairburn, GA
- 24/7 on-call support
The Deskside support member should have strong technical knowledge and hands–on experience on below technologies
- :Mobile Device Management(MDM
- )ITIL & Ticketing System Familiarit
- yMicrosoft Client OS (Win10, 11
- )Basic network configuration and troubleshooting (static IP, DHCP, DNS
- )Microsoft 365 Suppor
- tPrint and File share service
- sHardware Break-fix/Replacemen
- tPatch Managemen
- tApplication installation and troubleshootin
- gImaging & Device Provisionin
g
Detailed Job Descripti
- onOver 5 years of hands-on experience in desktop support and end-user computin
- g.Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshootin
- g.Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps
- ).Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boo
- t.Experienced in using tools like SCCM, Intun
- e.End-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissionin
- g.Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshootin
- g.Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solution
- s.Capable of documenting solutions and creating user-friendly knowledge base article
- s.Work collaboratively with IT teams to maintain a stable and efficient desktop environmen
- t.Experienced in working in a global delivery model with strong communication, analytical, and time management skill
- s.Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT suppor
t.
Primary Job Duti
- es:General support and troubleshooting for all end client's technology devi
- cesRemote and/or onsite end-user support for all technology-related it
- emsAssist with device install, replacement, and refresh as needed (including desktops, laptops, tablets, mobile devices, scanners, and printe
- rs)Document ServiceNow incidents assigned tothe support t
- eamCoordinate and assist with field-focused technology app/tool testing and implementations, which may include end-user train
- ingMobile Operations Command Center (MOCC) Supp
orto Assist TFO Team with quarterly maintenance on M
OCCo Provide onsite end-user support when MOCC is deplo
- yedSite surv
eyso Regular walkthrough at field locati
onso Perform checks of technology devices and connectiv
ityo Identify unused and/or underutilized devices for possible recl
aimo Documented inventory of technology devices at each locat
- ionDevice reclamat
iono Removal of unused devices from field locati
onso Retrieve RMA’d (damaged) devices from end us
erso Recover devices from terminated employ
eeso Document all reclaimed devices before shipping to the wareho
use
Desirable (not mandatory): Relevant technical & process certificati
- ons:ITIL V4 Foundat
- ionsMD-102: Endpoint Administr
- atorMicrosoft 365 Certified: Fundamentals - MS
-900
Field Service Locat
- ions:REDI Center
- (ATL)Howell’s Transfer
- (ATL)Cartersvil
- le GAChattanoog
- a, TNAugus
- ta GALagran
- ge GAManchest
- er GATallade
- ga ALMontgome
- ry ALBirmingh