Restaurant General Manager

General Manager

You will enjoy a fast-paced, family environment, where customers will be treated as guests. You will also enjoy an excellent work-life balance as operating hours are 6 am – 2 pm! Come join us for one of the fastest growing and most successful breakfast, brunch, and lunch concepts in the U.S. for three years in a row, our Brand ranked as the number one breakfast franchise by Entrepreneur magazine’s Franchise 500®. See salary range for base pay plus a performance-based profit-sharing bonus that scales with tenure ($65,000–$107,000 total earning potential with bonus)

Position Summary:  

The General Manager is the ultimate leader of their store and has last-line accountability for the successful operation, growth, and profitability of an assigned Restaurant. He/she provides leadership and direction to ensure the restaurant operates in accordance with all established policies, procedures, standards, Company values, and applicable federal, state, and local laws. The General Manager maximizes sales and profitability through the execution of systems and processes that result in superior quality, service, and cleanliness. He/she recruits, hires, trains, coaches, develops, and retains a best-in-class team of professional Team Members and managers capable of delivering brand experience to consumers.

Essential Functions:

Leadership & Supervision (65%)

• Manages his/her assigned restaurant to defined levels of operations excellence in accordance with all established Company policies, procedures, and standards, Company values and applicable federal, state, and local laws.
• Recruits, interviews, hires, trains, coaches, develops, promotes, motivates, and retains a best-in-class team of professional Team Members and managers capable of delivering the Eggs Up Grill brand experience to consumers. Responsible for holding Team Members accountable for meeting goals, following company policies and procedures, and upholding the our mission and values every day.
• Trains and develops staff, utilizing the Company’s internal development processes and systems to ensure operational standards, team performance, and corresponding sales, service, and financial goals of the business are met or exceeded.
• Uses Company mission, values, policies, and procedures to create and maintain a high-performance culture characterized by integrity, professionalism, mutual respect, and inclusion. Routinely assesses team member performance and provides timely feedback to improve individual and team performance. Uses rewards and recognition and progressive discipline, as needed, to drive performance and maintain the highest standards of individual conduct and behavior.
• Administers all aspects of the business with impeccable integrity. Ensures all Team Members are aware of, understand, share, and practice the Company’s values and operating philosophies through role modeling and ongoing training and education. Enforces and complies with all federal, state, and local laws governing the employer-employee relationship, including but not limited to those pertaining to employment, harassment /discrimination, wage and hour, breaks, disabilities, leaves of absence, termination of employment, worker’s compensation, unemployment compensation, etc.
• Enforces safety and security procedures are followed at all times in order to protect customers and Team Members alike. Takes proactive measures to prevent accidents and reports all safety and security-related incidents immediately per Company policy.

Systems and Process Management (15%)

• Assesses the current performance and future potential of his/her business and identifies trends/issues that impede performance before recommending and initiating corrective actions to resolve. Employs approved operational and administrative business processes, tools, and systems to maximize sales and profit performance and deliver desired results.
• Maximizes restaurant profitability by instituting, maintaining, and enforcing effective management practices, policies, controls, tools, and systems that enhance efficiency and productivity, minimize waste and loss, and achieve COGS and labor cost objectives.
• Maintains the physical facility, grounds, and equipment in accordance with Company standards through implementation of scheduled preventative maintenance and timely general upkeep and repairs. Ensures all equipment, tools and resources needed to meet or exceed desired results are always readily available.
• Ensures all food safety policies and procedures are being practiced and always maintained. Preps, cooks, stores, and rotates products according to product specifications, food safety procedures, and operating policies. Maintains cleanliness and sanitation standards that mitigate risk of foodborne illness or product contamination.
• Routinely evaluates all aspects of his/her business and consults with his/her District Manager, Director of Operations and/or the ownership group to ensure necessary resources are brought to bear timely against issues and/or opportunities affecting the business.

Sales, Service and Community (10%)

• Seeks to build dine-in, carry-out, and off-premises sales using approved marketing programs and tools including POP, reader board, LRM, delivery, catering, and fundraising.
• Teaches staff to increase check size (per person expenditure) through suggestive selling techniques.
• Relentlessly pursues excellence in product quality, speed of service, order accuracy, cleanliness, and overall friendliness and hospitality.
• Develops, implements, and executes short- and long-term business plans and budgets that produce sales and profit growth. Assesses local and regional trade area and market conditions and reacts quickly and appropriately to gain or maintain competitive advantage and build brand equity and awareness.
• Builds professional business relationships and partnerships within the community and parlays such relationships into mutually beneficial business opportunities. Participates in community affairs that build brand awareness and reflect favorably on the Company as a corporate neighbor and citizen.

Administration (10%)

• Conducts a variety of administrative tasks and duties that enhance restaurant efficiency and operations, including planning, forecasting, scheduling, budgeting, inventory control, banking, cash reconciliation, etc. Leverages technology effectively to enhance business results.
• Performs miscellaneous projects and duties as assigned.

The above statements are intended to describe the general nature, type and level of work being performed by the Employee(s) functioning in this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor should they be construed as limiting the Company’s right to modify the duties of the job.

Physical Demands:

The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential function of this job with or without reasonable accommodation.

The work is typically performed in a restaurant environment, with moderate noise.

Bates Family Restaurants provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

People with a criminal record are encouraged to apply

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Greeneville, TN 37745 (Required)

Ability to Relocate:

• Greeneville, TN 37745: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $65,000