Workplace Experience Coordinator

Our client, a leader in commercial real estate, is seeking a dependable and service-oriented Workplace Experience Coordinator to support their on-site facilities and workplace experience team in Boston, MA. This is a full-time, on-site position operating Monday–Friday 7:00am-4:00pm or 8:00am-5:00pm. This role begins as a 3-month contract to hire opportunity and pays $23-25.50 per hour based on experience. The Workplace Experience Coordinator will handle essential administrative, facilities, and hospitality-focused tasks, ensuring smooth daily operations and delivering an exceptional experience for employees, guests, and vendors. This position is ideal for a professional with up to 2 years of experience who is friendly, organized, and eager to grow in a dynamic environment.

Key Responsibilities of a Workplace Experience Coordinator

• Serve as a general office assistant and provide daily operational support.

• Act as the first point of contact for all visitors—greeting guests warmly, issuing visitor and parking passes, and following all security protocols.

• Answer telephones professionally, make a positive first impression, and assist with presentations or group communications.

• Arrange and confirm recreational, dining, and business activities on behalf of requestors.

• Create and manage janitorial or maintenance work orders and coordinate workplace services including mail, office supply management, and onboarding.

• Respond to inquiries or complaints from employees, guests, and coworkers, providing solutions with a professional, customer-service-driven approach.

• Plan, organize, and manage on-site events, including securing event space, setup and teardown, and coordinating supplies.

• Follow all property-specific security and emergency procedures and notify appropriate parties to ensure safety in the facility.

• Coordinate with vendors who provide goods or services to the workplace.

• Communicate detailed and sometimes complex information clearly within the team and follow direction from management.

• Perform well-defined tasks using existing procedures to address straightforward issues.

Workplace Experience Coordinator Qualifications

• High School Diploma or GED required.

• Up to 2 years of job-related experience in customer service, office support, or facilities coordination.

• Ability to follow established work routines, processes, and standards.

• Strong communication skills for sharing clear and straightforward information.

• Working knowledge of Microsoft Office (Word, Excel, Outlook, etc.).

• Excellent organizational skills with an inquisitive, proactive mindset.

Preferred Skills for a Workplace Experience Coordinator

• Customer service experience and a welcoming, relationship-focused approach.

• Strong organizational, clerical, and multitasking abilities.

• Ability to work effectively with facilities staff, internal teams, and external vendors.