Front Desk Receptionist

We operate on a 4-day work week, Monday - Thursday, 7:30am-5:00pm

Position Profile:

The Front Desk Receptionist serves as the first point of contact for visitors, clients, and vendors at our dental lab. This role is responsible for creating a welcoming environment, managing incoming communications, and providing administrative support to ensure smooth daily operations.

Job Duties and Accountabilities:

Front Desk Receptionist: 

• Answer, screen, and forward incoming calls using a multi-line phone system.
• Provide accurate information, take messages, and route calls appropriately.
• Greet and assist visitors in a professional and friendly manner.
• Assist with filing, record maintenance, and general office organization.
• Prepare and distribute case plan flags, signage, and other materials.
• Ensure the lobby and reception area remain clean, organized, and welcoming.
• Perform additional tasks as assigned to support the team and organizational goals.

Workplace Expectations:

Safety

• Work in a safe manner and comply with all safety protocols.
• Report unsafe conditions to supervisors or management.
• Wear required personal protective equipment (PPE).
• Maintain a clean and orderly work area.

Teamwork & Collaboration

• Actively participate in team meetings and provide timely feedback.
• Understand and leverage organizational synergies.
• Collaborate effectively across departments and utilize available resources.

Leadership & Communication

• Act with integrity and treat others with respect.
• Model behavior consistent with Edmonds Dental Prosthetics’ values.
• Communicate effectively with internal and external stakeholders using appropriate methods and technology.
• Build and maintain strong customer relationships.

Core Values

• Take Initiative: We empower our team to be proactive problem-solvers who share ideas and commit to personal growth, driving continuous improvement for our community and customers.
• Be Humbly Confident: We approach our work with quiet confidence and expertise, ensuring our interactions exude professionalism and respect.
• GSD (Get Sh** Done!): We hold ourselves accountable for delivering quality results on time, taking ownership of our responsibilities without excuses.
• Collaboration: We are stronger together, working as one cohesive team to support each other, our customers, and the patients they serve. No silos—only synergy.
• Do the Right Thing: Integrity guides everything we do. We uphold the highest ethical standards and deliver on our promises, even when no one is watching.
• Value of Reputation: Every case, every interaction, and every decision builds our collective reputation. We understand the power of trust and work tirelessly to maintain it.

Preferred Qualifications:

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role.
• Professional appearance and demeanor, adhering to company standards.
• Strong interpersonal and communication skills with the ability to build positive relationships.
• Customer service-oriented mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with basic office equipment and computer applications.
• Commitment to confidentiality and ethical business practices.

Physical and Safety Requirements:

• Ability to lift up to 20 lbs.
• Ability to sit or stand for extended periods.
• Frequent use of hands, wrists, and fingers for repetitive tasks.