Customer Service Representative

Description

Position Summary:

The role of the Customer Service Representative is to be responsible for processing sales orders, assisting with filing, managing open orders and heavy data entry.

Essentials

· Data Entry

· Answering Phones, directing Customers to appropriate personnel

· Verifying Contract and PO’s received, identifying layout & materials requested, working directly with the Sales team on any discrepancies.

· Create Job Packet to include all necessary paperwork.

· Enter Sales Orders with completed information within ERP system - Syteline.

· Keeping Orders Updated as needed, working directly with Sales and Scheduling.

· Calling Customers ahead to confirm scheduled dates.

· Logging Technician Wages

· Assist in Invoicing and Billing

· Customer Service

· Scan/Email documents daily to corporate.

· Maintaining Customer Files

· Other Duties as assigned by the manager.

Job Competencies:

· Ability to work well with others in a small team environment.

· Strong problem-solving, critical thinking and decision-making skills

· Strong service mentality

Qualifications:

· 2 years’ experience in an administrative or customer service-based role.

· Strong computer skills (Office, Word, Excel, Outlook)

· Knowledge of the construction industry.

· Keen attention to detail

· Strong time management skills

· Excel, QuickBooks, and ERP experience preferred.

· Knowledge of construction industry is a plus.

Physical Demands:

· Prolonged periods of sitting at a desk and working on a computer

· Must be able to lift 15 pounds at times.

Work Environment:

This is a full-time position. Office environment.

Travel:

Some travel may be required for this position (<5%)